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We are a small automobile dealership that is looking at recording all incoming and outgoing calls (not internal) and have gotten some bids from a company that uses port mirroring and will sell us a server for the software to run on as we do not even have our own server at this time except for...

We use Shadow CMS with our IP Office for call tracking. I am wondering if anyone can tell me what the extensions 8888 and 9999's that I see in the logs actually means. Most of the extensions in this column match up with the 3 digit user extensions but there are quite a few calls showing the...

right now our reception phone rings and if no one answers it after 15 sec, then our office group rings but the reception phone stops ringing. is it possible to have the reception phone continue to ring in addition to the office group ringing? also, in the setup above is it possible for any...

some of our handsets are set up to ring on external incoming calls and to automatically select an incoming line when the handset is picked up without pressing any buttons. i want to set another one up that way but am not even sure what this is called to look up the programming instructions.

i have a dozen or so of these phones and we have 6 lines. most of the phones have lines starting at the fourth button down on the left side with line 6 being directly across from line 1. one phone however had conference set up in the place where all the others have line 6 with no line 6 at...