Search results for query: *

I have multiple DIDs that needs to go to different users but be answered by different company names. Is there a way the I can label a DID so that when a certain DID is called then that label is displayed on the Avaya phone and the user knows how to answer the call for the specific company...

Guys I have a quick question... I have a r9.0.3 500 cabinet that I need to take the SD card out and install a r9.1 SD card in. If I back up the cfg and then default the cabinet with the NEW SD card will the cabinet lock up or should it be fine? The new SD card doesn't have any upgrade license in...

My customer had a 500 V1 with R4.6 and a ton of 5420 phones. I upgraded them to 9.1.7 and replaced V1 for V2 and swapped out a IP400 mod for a 30 DS V2 IP500 mod. I reprogrammed for scratch and added 4 9508 phones. Everything is good accept 2 of the 9508 phones are stuck in "please wait". I can...

My customer has a SIP trunk and they can recieve in bound calls fine but every outbound call get dropped after 30secs. Any ideas? Ive made sure the ALG SIP is disabled and TCP 21 (FTP) TCP 30000 - 50000 (Passive FTP) TFTP server UDP 69 (TFTP) Feature Server UDP 5060 (SIP) UDP 10000 - 60000...

client was asking about a live Internet radio show, with listener call-ins, which would require multiple incoming lines, VOIP, and the line control unit would require a SIP server to handle the lines Does anyone have any suggestions on this? "When all else fails call for backup

OK first off I'm going to admit this is a ridiculous question as I really don't believe such a thing exists but in the off chance it does I need to ask. My customer got a 6,000.00 dollar bill and wanted me to see why. After going threw sys status I saw there where 2 calls going on for 58 days...

I have a 406 with 5 expansion mods that is obviously old and needs to be upgraded but the customer is still hanging on for dear life as this would be a very costly deal. The issue is that they have about 20 VOIP phones that connect off site at different locations and all are having a ton of...

I have a customer that has IPO 500V2 and they want it connected to a Valcom v-2006a 6 zone amp. We currently have it connected via the analog extension and in programming its changed to a page port. Short code is build and the port is connected to the blue pair of the tip/ring of the Valcom amp...

I have a customer that wants to do IP Office Microsoft CRM Integration They would be at 9.0.5 software. I'm not sure if this is doable or supported. I read that it is then I read that it isn't. "When all else fails call for backup

I have a large customer who has 9 locations and they want and special setup where if you are on there website and you click on an option to receive a call back, that option will then alert the IP Office 500 V2 to call that person while at the same time grabbing an agent to talk to that person...

I have a customer who has 100 plus stations that all use hot desk (why I don't know), but when someone needs a password change he has to log in and he is getting the [Network Error- Failed to communicate with IP Office]. Now I've upgraded the system to the latest release, I've change VMPRO...

I have a customer who will only upgrade there V1 500 chassis only if they don't have to replace there V1 digital 30 expansion modules. If I upgrade the main chassis to 9.0 would I have any issues with the mixing of versions? "When all else fails call for backup

I have a customer that wants to set this up. I know I need the Power User license, I need to set up the Mobile Twining settings in the user tab in programming, and obviously download the Avaya one-X mobile IPO app from the app store, but besides that is that all I would need to do? Thank you for...

I have a customer who has Vidyo and it was working fine until they upgraded the software on it to 3.2.0.264. Now when using the SIP it just disconnects. Has anyone had any issues with the software release on this? The customer does not want to down grade there vidyo so I need to come up with...

I have a large customer who has a 6.0 406 IP office. They have a lot of hunt groups and queues. There telling me that when a caller is in queue "771" that it auto ringings a logged in user, the problem is that the logged in user is on a queued call already. I can't see where there is an issue in...

I have have a customer that has a V1 500 chassis at 5.0 software. They will be upgrading to the latest release. I'm replacing the V1 chassis for the V2 chassis with a new R9 SD card that will have the Essential license. Do I need the Large upgrade License and upgrade the new chassis to R7 then...

Does any one have a guide on setting up CoreDial SIP trunks on IPO 9.0.3? "When all else fails call for backup

I'm wondering how hard is it to setup a SIP trunk on IP Office with 42 IP Phones. "When all else fails call for backup

I was hoping someone would have some info for me.... are the 1403 and 1408 phones full duplex?? "When all else fails call for backup

Does any body know way to get a report on calls other than TapIt (customer has tapit)? Is the raw data stored somewhere? We are basically trying to find out how many calls a certain extension received (not through tapit) the past 2 months. "When all else fails call for backup