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Toggle huntgroup overflow
I have two hunt groups. Sometimes (maybe 2-4 times a month), one of the groups would like to forward all calls to the other group. The overflow setting would be perfect, but I want to be able to toggle the overflow on/off without having to open up the ip office manager to do so. Is this...- gibzon
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- Replies: 5
- Forum: Avaya: IP Office
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Problems when installing CCR
I have some troubles with an installation of CCR and would be really grateful if anyone could help me or point me in the right direction. I've installed CCR for IP Office, following every step in the manual. Installed licenses, marked users and hunt group with CCR. Installed CCR software...- gibzon
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- Replies: 8
- Forum: Avaya: IP Office
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Extracting queue time from SMDR
Hi, We've been running a pretty old version on our IP Office 500 where it was possible to extract call data with a function called CDR. It was also possible to choose SMDR. Now when we have updated to Manager R8, we only have SMDR as an option. I set up so that the data would be sent to a...- gibzon
- Thread
- Replies: 2
- Forum: Avaya: IP Office
