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Good Day Tech's I have an issue with an analog phone. Client complains that the phone doesnot release when he hangs up and must press the RLS to ensure proper operation. I have completed the following; Changed Phone with a good new one. Recreated profile Changed TN's multiple times to other...

Good Day Techies; I'm currently recieving alot of error messages daily on the alarm monitor for Error 57308 Voice & Speeach Recognition GAM I ahve check and reset all my DSP's as other threads have mentioned thread1553-1653071. Any assistance would be appreciated. Events occur back to back...

Unfortunately my predicessor never kept a list of all the Group Call Pick-up numbers. Is there a way to pull all the group call pick-up numbers so i can issue a new group within my network? Option 81 platform. any assistance is appreciated

Good Day; I have an analog line that is being finiky. issue Lamp not flashing for voice mail on an analog phone trouble shooting: Changed profile to 500 series...no joy Repalced phone with known good... no joy Confirmed features on TM and confirmed VM box.. no joy Anyone know where else I...

GOod Day; Heres and interesting one for you guys, hopefully someone can give me direction on WTF is going on. -DN 1234 has a Flashing Message waiting lamp with no messages. -I have removed VM and remove dthe profile from the TN and still on the Analog phone has the Message waiting lamp...

Cannot send MWI for none Prime Dn. Heres the situation. I moved a new user into our ACD network and the user wishes to have their previous DN transfered with them until they can notify clients of the change. Their old line has a mailbox in CP which worked find at old location with a 3904 phone...

Good Day Techies; I am receiving the ERR220 on my CO. the route in question is one of my RAN route with only one member. the trunk is not Broadcast. If I out and recreate will I loose the voice recording? or is there any other way to Solve this err with out having to out and recreate...

Good Day Techies; I wish to add a conference phone to my network but seem to be limited on Phone types currently installed in system. I have a SoundStation 2 #2201-16200-601 which profile type woudl I place this under, if capable. I believe I only noticed one Conference phone type in the...

I have a client that cannot use automated directories like Banking and AMEX correctly. Current model is a 3903 and I have compaired profiles to many other and everything seems good. I have replaced the phone with a another known good 3903 with no success. CLients complain that key pad...

Good Day Tech's I ahve clients complaining about a very rare problem. We use 89 to access our outside lines and on the rare occation a client will get a message stating that they are using an old access code. First question where can I find this message because I can't seem to find a starting...

Good Morning; I have a couple of clients that can access their Voice Mail with out entering a password. I have search Dn profiles and can't seem to recreate for other clients.. PLease assist.. I believe that there is a way to have your profile remember the password so you can auto login.. I...

Good Day; on job site and noticed all users changed their phones to 3904 series. All profiles show their phones as 2008 or 2006. I believe Ld 20 allows me to make the changes but how do I just change the phone profiles from 2008/2006 to represent the appropriate phone's 3904. Any assistance...