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This may not be an Avaya question, but you techs are great. I have a lot of numbers in our incoming call routes. They all have a destination, but some of them point to the same destination so there's no reason why I wouldnt be able to point some of those in a different destination. My...

We are wanting to know if it is possible if our phone system IP Office 500 (I believe that's our system), I use IP Office 6.1 Manager. Anyways, is it possible when a certain call comes in if we can forward it to a particular line/extension/huntgroup? Thanks. I know it's real broad of a...

I hope someone can give me a quick solution. A user said he was going through his phone manager and somehow applied a setting that answers his line automatically. I've looked through IP Office Manager and Phone Manager as well as the phone's menu itself and could not find anything that...

Hello I believe our system is IP500 V2 6.1. When an extension has the forward unconditionally on and set to their cell phone (91 before the areacode and phone number) if we transfer a phone call to their extension, the call never gets transfered. (Just did some tests) Here's an UPDATE with...

I searched and found similar posts but all seemed to be outdated so that's why I am creating a new thread. We are using IP Office VM Pro 6.1 I have 4 receptionists at different offices. If an incoming call is unanswered at one office before 3 rings, the call is forwarded to a hunt group to...