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Hi, This is going to be a rather random post but hopefully someone can decipher the BT fix for this. There is a current ongoing issue with calling EE mobiles from a BT line since EE have upgraded there network a few weeks ago. The problem is the caller will receive a missed call but the...

Hi All, I have installed an IP Office 500 v2 system running 9.1 software with around 50 handsets at head office and then there are 5 remote sites connected back over a VPN to head office. One of the sites which has been working fine for weeks now has a strange fault on the handsets. When the...

Hi Anyone installed 9.1 IP office and using voice mail pro on windows 8.1? I have disabled firewall, AV and run the firewall.bat file and the PC and phone system can ping each other but the voice mail wont connect. every time just says on the phone voice mail not running and when in system...

Hello I am having trouble with Gamma sip lines and need some help. The customer has assured sip and I have connected there router to LAN2. I have outgoing calls with no Audio and no incoming. The Avaya IP office is the latest version. Has anyone done anything with assured sip and do I need a...

Hello I am having some issues with web manager and wondered if anyone else had come across the same issue. I have the latest version of manager and have the same fault on 3 new IP office systems. The web manager loads and then just sits on loading screen. I left one running for over a day and...

Hello Looking for some help on a new system I am putting in. The customer wants the one-x mobile app running in voip mode and digital handsets in the office. The customer will have ISDN30 for the lines. The main question is do I need a VCM card for the mobile users to seize a trunk on the...

Hello I have the latest version of IP office 500 and application server for voicemail and One-x portal. Every day the customer is having to replace the mc_00 wav file that plays a beep at the end of the user voicemail message. I have reinstalled the en and enu files on the server last night and...

I have a new site that is trying to use phone manager lite on V9 which I know is not supported but it works on our IP office i have working in the office. The system is on the latest version 9 software and phone manager installs and can see the system but fails to connect when you click user...

Is anyone having issues with the latest V9 release on web manager. When I log on in either IE10, chrome or firefox it does not show everything just solution at the top. tried a reboot and still does not load everything. Cheers

Hello Does any one have a good way of accessing an Avaya IP office over SSL VPN for free/Cheap? When I have looked on the documentation Avaya recommend there own SSL VPN gateway solution which looks very expensive. I am currently using ISDN dial up but runs slow. Any help on this would be...

Hello Does anyone have a setup guide for BT SIP lines. I am following one they have provided and its out of date by a few versions. Cheers

Hello As version 9 is supposed to be released today does anyone know if I can do the following. I need to build the system today in the office and will have the box on 8.1 and I will want to install the system next week on V9. Does the system lock down its firmware when the first call has...

Hello Does anyone have a list of supported and tested SIP providers for Avaya IP Office. I normally use gamma but I am not a fan gamma so could do with a list of alternatives. Cheers

Hi Does anyone have the roadmap that Avaya released that shows what there going to do for release 9? I have seen it somewhere on hear but now cant find it. Cheers

Hi Does anyone have a quick easy guide for setting this up on IIS7 I have configured all the settings within the Avaya documents but when i do a back up from the phone is comes back saying failed. I have added all the permissions to the file I want to use so anyone can access it and it still...

Hi I have installed an IP office and am using the Avaya Application server as its File server. Everything is on the latest version. This seemed to be working ok but had a couple of issues with certain phones having some call quality issues. when the phones boot up they go and get there files...

Hi I am having some problem with SIP on Avaya 8.1 the SIP lines are Gamma IPDC and when I run a stun no matter what I put in it comes back blocking firewall but the sonic wall is fully open. I read a post from Hairless support monkey that said the build in stun server can be used for Gamma. Any...

Hi Has anyone had any issues with these handsets? I have a system with all 9608 handsets and 1 9621G. When a call comes in and is transferred from a 9608 handset it works fine. However when you transfer from the 9621 handset the display on the 9608 shows the caller and not the person...

Hi I am about to upgrade a system from 8.1 to the latest edition and Avaya have confused me with the license that I require.Do I need the upgrade license for the system as this is what I have found from Avaya: This is on the knowledgebase: IP Office Release 8.0(46), IP Office Release 8.1(52)...

Hi I am looking at implementing some SIP lines into our own system for testing. I have used Gamma in the past and was not impressed. Does anyone know any SIP providers that work well with Avaya? Cheers