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  • Users: kris125
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  1. kris125

    CTI string on AAAD interface

    We are using the MPS 500 as IVR with Avaya Aura 6.2 (AML). The IVR application on MPS uses the CTI to send some information about the caller to a little screenpop on the agent's desktop. The problem is that the string that is sent via CTI also shows up all over the agent's toolbar (the AAAD)...
  2. kris125

    Call Presentation Class for IVR

    Hello, We have AvayaAura 6.2. The CCMS script sends the calls to the IVR (MPS system) with "GIVE IVR". I understand that the amount of time the CCMS will wait for IVR to take the call is controlled by Call Presentation Class. Could somebody tell me where in the CCMS configuration is it...
  3. kris125

    Agent map in Aura 6.2

    Is it possible to export the Agent Map into the public area? When I create an Agent Map it appears in Private Graphical Displays, but there seems to be no way to make a public copy of it. Is there some trick to it, or the Agent Maps can be only private?
  4. kris125

    Fax contacts with AAAD, Aura 6.2

    We are having problems with setting up the outgoing faxes. We are in the process of switching to Avaya Aura 6.2 from CC 7.0, have it on the test site right now. According to what we've been told the agents should be able to use the AAAD to receive the fax contacts, and to send the replies out...

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