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Hi All, Calls are being recorded to users mailbox folders, We cant open the files on the users folders, error is "windows media player cannot access the file" we have given everyone access to the folder Rgds Tom

Hi All, Client requires recording on inbound and outbound. Can we turn the "your call is being rcorded" message off on outbound. Not the actual recordings, the message. Thanks as usual. Tom

Hi All Trying to install Vpro 9.1.10 onto exchange 2016sp2. Vpro complaining required iis components not installed. IIS is working fine? Ta as usual. Tom

Hi ALL, Is preferred edition required to run onexportal. On ip office on 9.1 Thanks as Usual. Tom

Hi All, We have successfully setup a link between both systems and we are able to call internal extensions over the VPN without issues. The Avaya users would like international calls dialed from the Avaya to have the call dialed from the Shoretel. Any advise on doing this? Users at the Shoretel...

Hi All, we used to use phonemanager to test calls whilst remoting into a clients server. Is there another option, where no licence is required, for ip office 500? Ta Tom

Hi All, Version 7.36 software on ipoffice. Voicemail is dropping periodically. Service seams fine. Any ideas? Tom

Hi All Voicemail pro directs outside calls to a user’s extension. Users would like the ability, where if they don’t pickup, the call forwards to another extension. If this is not picked up the user would like the call to go to to their voicemail. Can anyone assist? Thanks Tom

Hi All, Whats the best way to park, hold a call on one extension, and pick this call up from another, without initiating a transfer. Thanks as usual? Tom

Hi there, running 5.0 (26) and trying to access a Hunt Group Voicemail (embedded) to change the greeting. An incoming call route points to the Hunt Group. I have tried pressing 8 to interrupt the greeting, set DTMF 3 as a breakout but I cannot seem to get the breakout to work, almost as if the...

Hi All Unfortunately our client has analogue trunks in and out on an ip500 , and he has just noticed some of the calls don't hang up correctly. I seem to remember something about the analogue lines being set to loop start. Can anyone recommend the settings to ensure a hang up. on system manager...

Hi All, We have an ip 500 with 2 free 8 card slots, plus some ds extension units. If I add the 8ds, will it renumber the extensions after it? Rgds Tom

Hi All, We have 3 x B179 phones on our network, and when we have 3 or more extensions or outside lines conferencing. The call quality goes to pot. Any ideas? Thanks Tom

Hi All, Client has 12 analogue lines on an ip500. We need to forward one of the lines permanently to an external number. I have tried setting a hunt group with an extension and forwarding the extension permanently. this works if we dial the number internally. from outside it will not forward...

Hi All, Voicemail pro stops from time to time and the only way to get it back is to restart DNS. Any ideas? Rgds Tom

Hi Guys, I remember we used to get a choice of messages when we dialed the short code for the hunt group. I would like to set a message for out of hours/nightservice on r9 with embedded voicemail. any ideas? Thanks Tom

Hi all, got 3 sip conference phones, and after making changes to network , one will not register, in system status its saying one of my licences is reserved. Any ideas how to free this up? Ta Tom

Hi All, We have a vpn between ip office and Mitel 3300. we are trying to set up a sip trunk. This was working ok last week only to an analogue extension on the Mitel. They where having issues with there ip phones on the Mitel, which we are trying to resolve. Is there a way to tell if the sip...

Hi There I am using shortcode like this in ARS 00N;"@sip.voipbuster.com" this works fine for all users going out on line 17 when i add the same code on the user shortcode for line 18, user says it will not dial unless he pushes # after dialing a number beginning with 00 Any ideas? Thanks Tom

Hi All, after upgrading to R9 and voicemail pro R9 from 7 we are getting the following issue When reception2 transfers a caller, she will announce the call first to the person she is trying to transfer to. If they cant accept the call, she retrieves the call and then tries to transfer to...