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Hi all, We are attempting (don't ask why :) to redirect both name and number CLID from an originating caller outbound to a Sangoma unit to convert the PRI to SIP and send out to the PSTN. The inbound InformationElement=Display in IP Office shows the inbound name CLID, when using DMS100 the...

Hi all, I have a strange issue on IP Office 9.1.12 on a new install. DTMF tones working fine on inbound calls to system and outbound calls out of system. When any digital phone (Combo Card x 2, DS8x 1, DS16 Module) across ANY of the digital set modules tries to call internally to check their...

Hi all ! Having some weird issues with SIP lately and am wondering if anyone can shed any light. Typically when we configure SIP we tell the IP Office to use LAN2 (or LAN1) under the Network Topology drop down in the SIP line. I realize this utilizes the specified LAN interface and also uses...

Hi all, IP Office 9.1.6, using VM PRO System has been up for almost a year using SIP trunking exclusively without fail. As part of a fundraising drive I have now programmed a Sequential call group that works fine when dialed internally. Calls go through the call queue process, rings to...

Hi all, Strange issue. Have been using SIP trunking for awhile on IP Office without issue. On the newest system we have installed when an outbound call is placed, the display on the screen of the 9508 set shows "Anonymous" instead of the number that is being dialed. Just to clarify, this is...

Hi all, Looking for some information regarding toll fraud via Norstar Flash. I saw a previous post about this but it didn't have enough info. I have a lot of experience with Norstar. Essentially the customers lines were call forwarded via *72 and the carrier is insistent that the hack has...

Hi all, I am looking for SIP Trunking on IP Office consulting in Toronto area. Via phone/remote or in person. Please let me know if interested or have recommendations. C5J

Hi all, I have an IP Office 9.1.6 running SIP trunking from 2 completely different SIP providers. SIP seems to run fine for several hours, and then no inbound or outbound calls will pass through. Registration to SIP servers is lost. When I check Monitor I can still see the IP Office sending...

Hi all, I'm a Interconnect with many years experience working Norstar and other systems and what I am being told by a line provider is not adding up. I have a customer with an 8x24 and Flash 2 voicemail. 5 VM boxes on the system, included SM and GD, 2 info mailboxes and 1 subscriber. No...

Hi all! We have a new IP Office install running 9.1.4 Essential Edition with Embedded voicemail. The majority of the 50 sets on the system are repurposed Nortel t7316e sets. We are having an intermittent issue with voicemails being left that are just dead air. This seems to be happening on...

Hi all, I have two sites connected via VPN. Site 1 has the IP office, site 2 has a single 9608 phone. I have manaually conmfigured the 9608 set to hit the call server IP address. When I watch in Monitor, I see the following: 613464mS H323Evt: Recv GRQ from c0a84601 613464mS H323Evt...

Hi all, Having an interesting experience with an IP Office on the most recent version of 9.0. SIP calls work fine but will disconnect at 16 minutes 5 seconds every time. The issue occurs on both inbound and outbound calls. Interestingly enough, the external call gets disconnected but according...

Hi all, Attempting to surreptitiously record a specific users call due to suspected corporate shenanigans. I have removed the .wav file in VM pro indicating the call is being recorded, but the screen on the 9611 set still indicates the call is being recorded. Is there any way this can be...

Hi all, Silly question maybe, i'm trying to change mobility settings for a few hundred users in Manager and cannot figure out how to do a bulk change, and I don't want to spend a few hours doing it. Any way to make a bulk change in Manager? I tried highlighting multiple users but no dice...

Good evening gents, I have two IP Office units, 9.0, both with Preferred License and SCN installed and both IPOs connected via VPN. My initial understanding was that I could set up one IP Office as "Voicemail Pro" and the 2nd as "Distributed" and all voicemails would sync between both servers...

Hi all, I have a customer using Essential Edition on 9.1 with licensing for all 6 voicemail channels with all calls answered by AA. Is it possible to create an automatic failover location in the occasional event that all 6 channels are in use so that incoming calls would be routed to a central...

Hi all, I'm new to SCN and have a question. I am looking to tie 4 IP office systems together using SCN. We have VCM cards and 4 digit extension numbers with a different leading digit at each location. That part is good. There are a number of employees that work from multiple locations - will it...

Hi all, I am new to SCN and have a question regarding configuration. I have 3 sites all connected via VPN, and an IP Office at each site. Each site has a 3 digit extension range and all are similar...x221-x270, replicating the extension layout of their previous Norstar systems. Each site...

Hi all, I have a 9.1 IP Office that seems to have an intermittent issue where no tone emits from the sets to announce a page when a user presses the page key. It still pages, just no tone, but only sometimes. Any thoughts? Anyone else having this same issue? All sets are 9608s. Thanks! C5

Hi all, I am looking to join 2 locations via VPN to allow for 2 IP office units to talk to each other via SCN, in addition to allowing data over VPN. Does anyone have any recommendations for Avaya or other hardware to make this happen with QOS for the telephony? Thanks!!