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Hi Guys, I hope someone has seen this before and has a fix. I have a customer with a system at 9.1 (12) All of the handsets are 9608. Anytime the system is rebooted within the users settings each User loses there login code. because of this they cant login unless someone manually goes into...

Hi Guys, I have two IPO V2 11.0 system with centralized voicemail. The remote site which has been set to centralized voicemail the users handsets don't light up when they have a night message in a group. All of these users have within the source numbers, H Hunt Group Name V Hunt Group...

HI Guys, I have two IPO systems linked together with Small community network (SCN) Or now called IPO line. One site with VMPro and the other centralized vm. Both sites can call each other and vm works with a AA but after time the link goes out of service? I manage to get it back up again once I...

Hi Guys, A customers IPO and App server had been upgraded from 9.1. to 11.0. I can log onto both the IPO and App server using the Manager software and by logging onto the servers Web UI with the account, Administrator and the adminpassword. When I try to use either Putty SSH or WinSCP to...

Hi Guys, Would anyone know if this is possible. When an internal Extension is speaking to and outside caller and they need the outside caller to listen to a pre-recorded message or some sort of disclaimer and then the extension user can talk to the outside caller again once the greeting has...

Hi Guys, Could anyone help me with this isse. I have an Office 365 business account which is attached to Outlook. We also have other accounts such as accounts@email.com, sales@email.com that we can view the emails that do come into these mail boxes. We dont want customers having our own...

Hi Guys, I have a Panasonic KX-TPA600 registered to an NS700. The phone can receive calls from the local extension but cant make calls. When you dial from the extension it gives and unobtainable tone. I factory reset phone and configured again but it continued to have the same issue. I was...

Hi Guys, Does anyone know if I can set up OneXPortal with only embeded voicemail and no Preferred edition license? In the OneXPortal documents it doesent say that a Preferred edition license is required but a had spoke to pre sales who said it does? The only thing I can see on the installation...

Hi Guys, Can anyone suggest a solution to this issue? Application server "OneXPortal" seems to lose communication to the IP Office on the data (Computer) subnet. This means the Users OneXPortal laggs or dosent work. When the IP Office and the OneXPortal server is put on a seperate subnet on...

HI Guys, Would anyone have any ideas on this IP500 V2 6.1(22) with Emedded VM Customer wants AA greeting with NO options, some sort of welcome message then straight into external MOH but when MOH is playing the Group extensions are ringing. They do not want the calling party to hear the...

Hi Guys, Would anyone have any suggestions. I have an application server running at the latest build 9.1.4 Server Type: ProLiant DL380 Gen9 Processor: Intel(R) Xeon(R) CPU E5-2620 v3 @ 2.40GHz Speed: 2.3GHz Cores: 12 Hard Disk Size: 133G RAM: 7.5G Voicemail Pro is running on server along with...

Hi Guys, I have installed application server 9.1 onto a HP Proliant DL380 with 2 X 145Gbit 1 mirroring the other and a 500Gbit additional HDD but when I go to initiate the server the additional HDD dosent show only the sda HDD which is the main drive. The sdb drive dosent show but on the...

HI Guys, I have a customer who would like to use a shortcode to dial out the ISDN and show one of there DDI numbers. The ISDN are BT (British Telecom)infrastructure but are supplied by another line provider. They have got a range of DDI numbers example: 0234XXXXX00 to 0234XXXXX09. The numbers...

Hi Guys, Has anyone got remote extension working without a VPN. I have an NS700 at the latest build connected to a draytek router. The phone has been registured locally but when I take it to a remote site with a BT router the Phone will not connect. At remote site I have set the PBX IP...

Hi Guys, I have customer who uses a third party application which had been configured for a Nortel BCM 50. The application pops up the number and the details of the calling person. Would anyone be able to guide me where I could start to make this application work on the IPO Tapi etc? I know the...

Hi Guys, I have customer who uses a third party application which had been configured for a Nortel BCM 50. The application pops up the number and the details of the calling person. Would anyone be able to guide me where I could start to make this application work on the IPO Tapi etc? I know the...

Hi Guys, I have IPO 9.0.700.983 all ip handset 9608 with Voicemail Pro (Linux Application server) A User, IP Extension 208 is complaning that another Users Voicemail ext 410 is calling but when they answer the call from ext 410 they get extension 410 Voiceail Greeting message to leave a...

Hi Guys, Has anyone worked out how to use the built in TVM group voicemail with a notifcation displaying that there is a group message in mail box? I have created a group mail box 601 dialed in and recorded the greetings by 500 #6* 601 password recored name then the greeating options but the...

Hi Guys, I have an IP office V2 6.0(18) ISDN 2e Lines (BRI)not PRI with an analogue extension module. There are many different analogue extension handsets such as Interquartz also radius 350 POTs Phones but all of the users are complaning about the volume. Does anyone know if I can turn up the...

Hi Guys, I dont know where to start on this option. A customer has asked to have an option on an AA option to to pay an invoice on an account, press 2 which then the called party would enter there details to pay by card. This would be to pay for Electric etc. Can this be set up on voicemail...