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  1. RyanAvayaBlue

    Phones going onto not ready - Avaya CS1000 rls 7.6

    Hi Guys, Our inbound call centres are complaining of phones automatically going not ready while agents are idle and waiting for calls to present. I have logged a call with our vendor advised that we make the following change: "Step one will be to increase the buffer size of the aml/Elan links...
  2. RyanAvayaBlue

    ABR feature on ACD - CS10000

    Hi There, I have a CS1000 RLS 7.5. How do I enable "allow ACD calls to be presented to an agent when busy with IDN call"? I found the ABR feature in the rls 7.0 documentation but when I chg the ACD in LD23, I don't see the ABR option anywhere. This is what the documentation says: "ABR ACD...
  3. RyanAvayaBlue

    2050pc Softphones hot-seating

    Hi There, Our Sales dept is constantly moving around to "increase production", and so our AD/server team has setup hot seating so that any agent can just login and work at any PC. Unfortunatley we cannot get this to work with our Avaya 2050pc softphones (currently running v4.1) So each time an...
  4. RyanAvayaBlue

    settting up 2050pc with Winows AD roaming profiles

    Hi There Has anyone here used Roaming Profiles with Nortel 2050pc softphone? My problem is not so much the Roaming profile but with the softphone. We need the PC to retain all the phone settings but it seems that the softphone is profile specific. If anyone has had luck with this, please help...

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