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Hi all, Does anyone have any experience configuring an Audiocodes Mediant 500L SBC? If yes, can you pass on any guidance for setting up SIP trunks in it and communicating with an IPOffice 500v2? Thanks in advance! Derek

IP Office Rel. 11 Hi all, Brand new install in December 2018. They use 9508 handsets. The client has called in twice to report that button presses are not registering. When I first went in and tested digit I pressed registered fine. Not one was skipped. I told them to monitor it and take...

Hi all, I'm interested in finding out what alternative Session Border Controllers other installers are using other than the Avaya unit? Or is it recommended to use the Avaya SBC with IP Office 500 installs? Thanks in advance! Derek

Hi all, Is it possible for original CID to be passed when doing an external transfer using two analog lines? ie. call comes in on Line 1, the user presses 1 for Emergency, IPO routes line 1 over Line 2 using Trunk to Trunk transfer. The client wants to be able to see the original CID. Thanks...

Rel 10.1 Hi all, I have a school that currently has a time profile from 8:30am to 3pm puts all teachers extensions in Do Not Disturb. Works great. The problem is when the Office Admin want to do a Page All (using Dial Paging to a Hunt Group) the page does not come through to the phones...

Ver 10.1 Hi all, I am trying to get a SIP trunk set up between an IPO and Asterisk PBX. Currently, The Asterisk admin guy set up an extension on their side, and I set up a SIP trunk on my side and I am registered to their PBX but calls to and from are not working which would make sense...

Rel.10.1 Hi All, I am trying to register 2x SIP extensions on the IP Office. Both are SNOM phones. One is local, one is remote. I keep getting an "Error 606 Not Acceptable" message when I review the logs for both.I have another remote SIP Extension (Cisco phone) that registered fine as well as...

Rel 10.1 Hi all, Is it possible to setup an IAX trunk between an IP Office and an Asterisk box or is IAX specific to Asterisk only? Thanks Derek

Rel 10.1 Hi all, I have a residential client that has 2x 9508 (in offices) and 6x 3rd Party (Panasonic)analog cordless telephones. The client would like to be able to delete all caller ID on all phones from one phone. I don't think this is possible seeing as it is a Panasonic cordless...

Hi all, Are the 5600 series, 4600 series & 5400 series phones compatible with R10.1+?

Hi all, Going off an install I did like a year ago but I'm about to do a bunch of upgrades and was just interested in what others thought. Existing IPO was Release 8.0.x or 8.1.x, has a combo card, digital station card and like 10 extensions. I bought the Upgrade license and upgraded the IPO...

Hi all, Have a customer with a G450 and S8300. I'm not to familiar with it but can navigate my way around ASA ok. A secretary would like to cover her bosses calls immediately. How is this achieved? Under the user/extension their are 2 Coverage Paths. Coverage Path 1 is already in use for...

Hi all, I have a school that is using the page all feature to make emergency announcements through the phone speakers though out the school. They would like this page all feature to extend to the Auditorium and to two locations outside. Has anybody integrated SIP speakers to the IP Office? What...

IPO 9.1.7 Hi all, I have customer with 2 analog lines. They are complaining that the time between the last digit pressed and the call connecting and providing a ringing tone is too long. I have reduced the "Wait for Dialtone" timer in each line from 3000ms (default) to 500ms. This made a...

IPO Ver 10 - Embedded Voicemail Hi all, I've posted this question before but had it come up again. I'm interested to see everyone's thoughts. The client is a school. The principal wants parents to be able to access the teachers extension but not during classes. Is their a way to have AA send...

Hi all, I have a Viking Doorphone installed via an analog extension port. It works fine. Caller presses the button, group of phones ring and someone answers. The issue is when the call is finished and disconnected, I get a single ring back on the phones. Anyway to stop that? Thanks Derek

IPO Ver 10 Hi all, A Principal and Vice-Principal would like to see when external calls are ringing the Reception. They do not want their phones to ring, but want to see the light flashing and be able to answer if neccessary. I figured a Call Coverage appearance button monitoring Reception...

Hi all, I had a receptionist contact me with a strange issue. Scenario: She has a call on hold on CA 1 She is talking to a customer on CA 2 A call is ringing on CA 3 The dark highlight bar jumps from CA2 to CA3. You cannot press the associated button. You have to wait until either CA2 or...

Ver 9.1.8 Hi all, I have an IPO with 2x SIP trunks and 1x PRI. If I dial from the PRI to a number that has an automated attendant, I can perform the key presses fine eg "Press 1 for Sales Press 2 for Accounts etc". If I dial from either SIP trunk and do the same test, the SIP trunks are not...

Ver. 9.1.18 Hi all, I would like to know if the following is possible. I have a client that would like to differentiate between external calls and their personal direct/private calls via a DID? I know I could send the DID to a hunt group labelled Private and have the user in the hunt group...