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We just upgraded to MiVoice Border Gateway 8.1.25.0 and still are using NuPoint version 15.2.0.9.01. Since we upgraded last week, we noticed that we have a one-way audio issue only when calling from a MBG phone to a Nupoint voicemail box, auto attendant, etc. Once the call is established with...

Having an issue trying to get a 16th phone to connect on our MBG Server. Phone just sits at "Waiting for Ack".Everything is fine in the Mitel Border Gateway setup. We have 30 Teleworker Licenses and only have 15 activley connected. What is interesting is that if you disable one of the 15, the...

We have a Praire Fyre server with network license which has two separate 3300 controllers sending data to it. Our agent supervisors have real time monitors opened all the time so they can see all data going on. The problem is we just added another controller and the agent name, agent...

In one of our call centers, we have all 5360's running and one particular agent's phone will randomly go to do not disturb throughout the shift. Some days it doesnt happen at all, some days it happens three times! We have no appearance key for DND on the set and have even changed the FAC that...

Here is the scenerio: We are using a 3300 with Embedded VM at this site. Just this past week, I have two new ACD paths at the property: When all agents are logged in, no problems - everything works perfect. When all agents are logged out, the path unavailble number is set to a voicemail box...