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Hi, Occasionally I get a SIP Line device that is ringing busy to all extensions it tries to call. The resolution I've found is to let it de-register from the SIP SS by powering off the device for ~ 1 hour. Just wondering if anyone knows how to force this to happen a little quicker. Disabling...

Hi, We have a SIP fax server on NRS which is functional for incoming and outgoing faxes. One concern I have is that the caller ID for outbound calls remains an internal extension. I.e. if I send a fax from 30100 on the fax server it will arrive at the external party (e.g. my cell phone) with...

Hi, We have a fax server connected as below: DSC 30xxx -> RLI 19 -> Route 127 -> NRS -> Fax Server Our NCOS -> FRL match up 1-7 FRL on RLI 19 is 0 Route 127 RCLS INT (and have tried EXT) The issue is that I can't forward calls to a number in the DSC range (e.g. 30100) without CFXA on a phone...

Hi all, I have a SIP virtual trunk configured through NRS to direct x7780 to an IP Fax server: - When I dial 7780 internally I get the fax server. - When i dial in to our callpilot auto attendant and then dial thru to 7780 I get the fax server. - When I dial an external DID using IDC to 7780...

Hi, I haven't been able to find anything - is anyone aware of any interop/Devconnect documents for direct SIP with exchange 2013 UM? I found one for 2010... Thanks, Joel

Hi, I have a user I would like to allow access to EM for programming phones and for configuring IDC. If I give them a role with "Phones Only" permission I get everything I need except the FFC/IDC link in EM. If I give them a second role with only LD49 permission or if I add LD49 permission to...

Hi all, I have a voice menu that terminates with a transfer to an external phone number and am experiencing a tricky issue with it: - calling it directly (via an acdn -> SDN) works fine whether calling from internal or external - can transfer a caller to it fine whether they are internal or...

Hi I have a user who wants to set cfw to a call pilot voice menu. I set up an ACD to forward to. The ACD accesses the proper voice menu when called directly but when I cfw to it the call goes to their mailbox instead (call pilot is getting the orginal digits rather than the ACD dn). Is anyone...

Hi, Can I pull a voice mail directly off the CP5.0 server? We do not have desktop messaging deployed. I have searched the server and not found any easily identified voice mail files. Thanks

Is it possible to find the TN of a 3900 series phone (we have 3904) from the phone set itself or is a trac required? Thanks, Joel

Hi, I'm looking at integration of a CS1000e 7.5 and Lync for voice. If anyone has gone through this please share your experience and the architecture you went with. i.e. - did you use PCA licenses for sim ring? - did you use an SBC between the two systems? If so, did your incoming trunks run...

Hi, Just worked through a quick issue and thought I should post it as I was unable to find any discussion of it. The issue was SDL2110 REASON 18 in ld32 after trying to FDLF or FDLU a m3904 set. In short - I had to disconnect the add-on module that was attached to the phone first. I was then...

Hi All, I have recently moved approx 500 sip sets off a mcs5100 onto our cs1k. The MCS5100 had provisions to end a call after about 6-8 rings and I'm not sure if I can replicate the same on our pbx without affecting more than just the 500 sip sets. My most recent attempt was to call forward no...