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Trying to register a video intercom device that also handles access control systems to an IP Office remotely for the first time. Have used these local to IPO with no issues in the past but am running into an odd issue when the intercom unit is remote to the IPO (traversing internet and NAT). I...

Hey all, trying to help a client whose Nortel BP went out of business years ago. Client has a 2050 on his laptop he uses in the office without issue but gets no audio when running over VPN. Looks like all signaling is working fine; DN registers and can make and take calls (can hear the numbers...

Hey all, We migrated a 4 site SCN (Centralized Voicemail) from R8.1 to R9.1SP1 with an incremental upgrade to R9 in the middle of that process (no calls were ever made on the R9 system). After the upgrade to R9.1 the customer began experiencing issues with voicemail lights attached to users...

Hey folks, can't completely tell from the Matrix if Hyper-V is supported for App Server on R9 but I have successfully deployed this in the past. New R9-SP7 Application server running on Hyper-V trying to sync up to R9-SP7 Ip500v2. CSTA-Provider-1-192.168.1.230 Status Failed – Additional Info...

Hey guys, look like the IPO/Lync integration that worked great up until now will break if folks install the new update for Office 2013. Within the large update for Office 2013 is KB2889923 which moves Microsoft Lync to Microsoft Skype for business. The integration stays installed but our tests...

Hey guys, have One-X Mobile Preferred for a project utilizing R9-SP5 and a Cisco ASA 5505 (9.1) handling network security and NAT for the mobility portion (Dynamic PAT). Both One-X portal and VoIP mode show as fully functional on the mobile client (Android for the test). Internally with mobile...

Hey guys, I have followed these threads very closely over the last year or so and some searching again now but I have not found a solid fix for this issue. We have a handful of customers that use 9620L & 9620C's to connect to ASA 5505 & 5510's. We have a few customers that will have remote...

Hello all, Have done a couple hundred 9620's being pinned to ASA's but not very use to the Juniper side. Have a 9620C going to an SSG5 on IP Office R8.1.69. Getting unrecognized peer gateway message. Have verified the email address for Ike ID against the Juniper and simplified passwords down to...

We had two customers experiencing the same issue – preferred edition, recording all calls, all IP phones, Xima Chronicall (on seperate server from VM Pro server). When opening voicemail pro client on the VM Pro server, the call flows would “break” and not follow the route they were supposed to...

All of my IP Office VPN experience is with Cisco ASA's and I love this combo (never had a single problem). I am however stuck in a situation where we do not have control of the firewall at a current customer's site, and am trying to get two 9620s connected to an 8.0.43 IP Office behind a...

IP500v2 - 8.0.42 + Valcom V-1030C (5 watt -24VDC) Paging Horn From what I understand this is suppose to have 600ohms of resistance - is this not true? I have done a bit of searching on here and cannot seem to track down the problem. I cannot seem to get this to work no matter what I try. I...