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For some reason this year any site with gamma SIP trunks is now failing PCI tests with "UDP Source Port Pass Firewall" we lock down all communication on UDP 5060 and all media ports to Gamma's IP addresses so not sure why this has now became a problem. Nothing has changed and we have been using...

Ive set up VMpro on a UC2 card and all is well, I have a Leave entry prompt with a recording on hunt group emails which works great but it then plays the hunt group standard blurb afterwards. How can I delete that without using a handset (remotely)?

Okwe have the UC in and working for voicemail and call flows but its not sending emails to 365. We have tested the system using the embedded voicemail and it works prefectly, switch to the VMPro and it fails with incorrect user credentials in the SMTP logs. The weird thing is its the exact same...

Hi all, first time Ive had one of these cards, it on the latest version and online activated etc. Im just adding hte voicemail to email settings and tried 365 and gmail so far and both fail. Ive tried this with adding a defualt route on the system and without, I see people mentioning a way to...

We have a prospect with an old panasonic system with those handsets that show every extension on the handset via LED's (loads of them) Obviously we can do this with J100 button modules but that gets pricy. Ive dabbled with the various app's over the years so I know its possible to view this on a...

Hi guys, Got a customer on Cloud Container going out through a Gamma SIP line. They are looking to be able to change the outgoing phone number for certain users. Previously in the past I've had Yealink phones at the end user and have just added another line on for the different phone number...

I have been roped into setting this up by the company providing the secure door entry system . I assumed that Paxton had thier own software and I would just license the door entry panels as endpoints and then thier software would work wth them but when I arrived there was no PAXTON software they...

We have the most pedantic customer who has picked up that when on internal calls on a v11 sp2 ip500 system there is a very quiet white noise you can hear in the background, on external calls its not there. Is there any settings specifically for internal calls I can play with? Thanks in advance

Rolled out a new install yesterday with V11 sp2 software on the ip office and J169 handsets throughout. All seemed to behave apart from after messing about with the SIP trunks to get that up a number of the handsets looked like they were logged in, displaying correctly etc but had no sound at...

Ive n Avaya 500 all working great with SIP lines and successfully blocking and anonymous calls, i.e if I dial the line and hide my number with 141 (uk) the calls are dropped instantly. The customer however is still getting abusive calls from withheld numbers that show uop only as "External" on...

I am running One-x in house but need to test Equinox for a client, am I righ t in saying theres no in house server part to equinox, its just the IPO and the cloud based free accounts for the presence and messaging etc? Anyway what do I need to do to disable One-x portal and get up and running...

Just seting up our own Avaya IP 500 in the office, its running v11 software and its all the new J100 range, 139's 179's etc. If we turn off STUN on the SIP transport the line drops after a while but incoming and outgoing calls are fiune until it does. If we turn STUN on then the line stays up...

Morning all, Im setting up the above and have the preferred licenses and power users etc etc. The server is up and I can fully connect from the client in (not getting the partially connect errors etc). I can dial out from the mobility client and the call connects but I there is no noise either...

Ive a site that that uses all 1608 handsets, I know I can log in as another user using the handseet and then log back out to the the original extansion but how do I force it on to a new extension? doing the craftreset to factory reset the phones doesnt help as it retains the extension. Theres...

All the Avayas work with each other and externally, All the yealinks work with each other and externally, internally they ring each other but no audio either way? This is on a flat netwok with no firewall in between them.. Any ideas on that one seeings how helpful everyone was yesterday?

Ive got a system running with a Voiceflex sip and dialing out using a few short codes 0N; Dial 0N"@sip.voiceflex.com" 1N; Dial 1N"@sip.voiceflex.com" etc and for local numbers I have the same for 4N, 5N etc.. None of these are call ARS they are just shortcodes. What would be the right way to...

Am I right in thinking I can connect a 3641 handset to a properly licenced IP 500 with a VMC card and endpoints etc over my 802.11 wifi network with out anything else?

Hello everyone. Ive got an ongoing annoying issue with an old 406 system (due to be replaced next year). The main hunt group has one user, reception and every so often the phone stops rining and they call me. Everytime it happens when I go into the manager the user listed in the huntgroup is not...

Can anyone tell me if the 1403 supports a directory emulation button? I have programmed the 3rd button for this instead of the default call appearance but when I press it the Directory name flashes up and then it just beeps.. is it not supported or am I doing it wrong :)