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I need some help! I have a VmPRO running on an Application Server Linux 11.1.0. VmPRO queries the MySQL database and returns some information by reading it via TTS. So far, so good. However, TTS cannot correctly read words that contain accents (PT-BR language). The strange thing is that TTS...

Hi, I have many agents using IP Phones 1608. Sometimes they are in current call and listen to one or two "ring tone" on their ears, like there is another call or something like this. Sometimes after this, the calls drops, sometimes nothing happens. Do you guys have a clue????

Hi, I have a customer that cannot transfer calls when it's ringing. The receptionist initiate an outbound call. When it is still ringing (the other side has not answered yet!) and she tries to transfer that call without making the consultation, she clickes the transfer option, but the call...

Hi, all. I would like to set a callback configuration. The customer makes a call via mobile phone to a especific E1 line. The IP Office receives the call, send a message (we'll be returning your call soon) and drops the call. After the customer hangs up the call, the ip office makes...

Where is the * option when we are configuring the URI tables on SIP trunk R10 version? I can't set this option now, it retorns an error.

Hi guys, Do I have some kind of adjustment of volume in db for analog phones on IP Office Manager?

Hello, I'm trying to install an Avaya Contact Center Select version 7.0. The network configurations to be used are from the LAN 2 port from the IP Office v2. Is there any problem? Has anyone tried to install using the network from the LAN 2 port. I have read the documentation and I'm afraid...

Hello, I have an doubt. Which models of Avaya phones for IP Office support secundary registration, I mean, in case of a first server fails, the second assume it and the phone keeps working? Does anybody has a documentation with a list of models? Thank you

Hello, I have Avaya contact center select 7.0 working with IP Office server edition 9.1.700. The agents suddenly change their status to "consultation" and can't receive anymore calls while in this state. They work with 1608 and Agent desktop and don't seems to do anything wrong, suddenly they...

Is there any way to bip incoming calls for extensions using headset and not ring on their deskphones?

Hello, I have about 300 entries that I need to configure on a single ARS but I'm stuck in 120 entries. E.g. 0112117N - Id line 2 0112118N - Id line 1 0112119N - Id line 1 0112120N - Id line 2 0112121N - Id line 1 0112122N - Id line 2 I tried to configure the smaller group of number (Id line...

Hello everybody, I have just installed Avaya contact center Select 7.0 on new Vmware windows server 2012 R2 following the installation guide. Prerequisites are ok and the installation is complete, but when I try to open the dashboard, at the third party software information screen, it shows...

Hello everybody! The guide says it's required Win standard or enterprise edition, but has anyone tried that one?

Hi everybody, I know this is a Linux or hardware issue but... ****** I don't have experience using linux systems****** I'm deploying a Server Edition with a HP Proliant ML110 Gen9 server. Both ethernet cards are recognized by the BIOS but the CentOS installed system does not displays it when...

Hello all, Please, help me! I have a simple E1 R2 set up with a local carrier dropping calls intermittently. I have changed the control unit, PRI card, upgraded to 9.1.400, configured from the start, but the calls keep dropping randomly. It seems a carrier issue but the carrier says it's a PABX...

Hello all, Help me please, I would like to send the reports automatically to the customer e-mail, but is not working (error fail sending email) and I have never done this before. The customer uses Gmail. While configuring the smtp settings I'm doing the following: SMTP Server Hostname -...

hello all, I was reading about the Avaya communicator for web, so I was trying to install it. My doubt is: Can I use it with a single IP Office V2 v9.1 (power user license, one-x portal server) without server edition or ip office select? I'm asking because the guide says to enable a webRTC...

Hi all, I have an IP Office 500 V2 running VMPro with Contact Store license. Here is the scenario: The agent calls a cell phone number, and gets a not available message. The agent presses the hook button too fast and accidentally the headset understand it as a second call and put the 1st call...

Ok, It seems a obvious question but I would like to be sure. The web communicator needs the an IP Office with 9.1.x software version as docs says. But my IP Office is 9.0. The questions are: Do I need a upgrade license from 9.0 to 9.1? I'm getting an erro while trying to upgrade the IP...

Hi all, Scenario: - I have an Audiocodes connected to an IP Office v2 9.0.0.829 via SIP trunk. - PRI Line connected to IP Office 500. - SIP trunk between IPO and Audiocodes using * * * as URI, contact and name on SIP configurations. - system shortcode (890N, dial, Ns3417e, line_id) is...