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I know this is a newbie question, but I have a customer who dislikes dialing # after 9 and the number ( analog POTS lines, 10 second delay if not dialing # at the end). I have the 7 and the 1 plus 10x short code set up in the ARS, and xN and 10xN removed, but I am brain farting at adding 411 and...

Hello all, I have a Partner ACS and Messaging module. The customer got it for free from a defunct business. They have three AA and three lines. Each one is a different business. When the AA kicks in for line 1, It says "mailbox full" after the dial 0 timeout. AA for the other lines works fine...

Hi all, I know this is going to sound like a n00b question (and it is), but do you know what release of Manager is compatible with a 400? The company I am working for cut our teeth on the 500v2. We have an upcoming install where the contractor is leasing the customer the equipment. Thanks in...

Good day all, I have installed a Call Pilot 100 to a customer's CICS and set up their AA and CCR tree. One of the trees is an outside transfer to an after hours message/paging service. This is my first time setting up this type CCR tree, and I think I am missing something. Programming is: -In...

Hi all, I have a customer with a CICS and Call Pilot 100. The AA is set with greeting 1 for all hours of the day/weekend and to answer lines 1-7 after the first ring. The issue I am having is that the AA only picks of the first four lines and not the remaining three. Line 5 transfers to...

Hi all, I am asking the experts now, as I am hitting a roadblock with this issue. Customer system is a Merlin Magix Release 3 V.7 processor (CKE5) and Merlin Messaging Release 3.0.The system has 2 blades/card cages with the Messaging Module in the expansion cage. The issue is that after a few...

Greetings, I have inherited this issue with the customer's system. For the last 6 years since it was installed, they have never been able to conference in two outside calls. They have a Polycom Soundstation2 wireless on a T/R port on a Magix. Customer has 10 POTS lines for incoming/outgoing...

Hello all, I am a newcomer to the Merlin Magix. We inherited several customers when the company I work for bought out a competitor who had retired. The customer currently has 5 phones on a calling group (791). When one of the two operators uses the transfer feature to send an incoming call to...