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Mitel 3300 with version 13.1.0.36 If I go into Users and Services configuration and search for number 2253 I get a not found message If I go into Maintenance Commands and locate number 2253 I get "The number refers to a Hot Desk User (Mobile DN)." If I go into the Telephone directory I was able...

My support guys are getting this error. I cant get in . No one should be logged on to the server right now..rebooting isnt an immediate option. Have you ever seen this? Thanks!!!

Good day. We are using nupoint vm and I have one user who does not have a personalized greeting. His greeting is the attendant voice saying "Please leave a message for.. Mister X" Now I have another user who would like the same greeting. I cannot figure out how to turn off greetings for user...

Request from admin assistant: If my manager doesn't pick up a call in 3 rings it goes to my phone. If I dont pick up after 3 rings it goes to his voicemail. Seems simple enough. I added her number as a Call rerouting first alternative and the VM system as a second alternative. This works BUT...

Hi. We are having some issues with VM synching between exchange/mapigw/nupoint. Most of our users use Outlook for everything anyway and several have asked me to just turn off the flashing lamps. I changed the Disable Ringing Lamp Notification and that takes care of the lamp at the top. Any...

This was just reported today. I have done this before myself and never had a problem. We have a class or restriction set up that allows some users to call Europe (in this case France) We are now getting "Sorry You are not authorised to call the number you have dialed" (that is my translation...

When I copy an existing call flow to a new mailbox, even if I update all the mailbox numbers in the flow I still hear the greetings of the call flow that is copied. Is this normal? Can I rerecord the greetings for the new mailbox without affecting the call greetings of the call flow I copied...

I have a few call flows. I some I have copied. Others I have made from scratch using this resource: http://edocs.mitel.com/UG/EN/NPUM_CallDirectorHelp_EndUser_4.1/Launch_Calldirector.htm My problem is I cannot get the schedule to work. I define the schedule and want it to ring on schedule...

Hi. I need to do a report of the total number of inbound and outbout calls for one of our MCDs. We have Contact Center Client server set up and I am trying to find how to do this. (a fricken help file would be nice..) So I am doing a report by month and I am choosing Trunk Group Outbound...

Hi! We are using Nupoint and we have a mailbox 3355 with Call Director setup and id of 002. We would like to use the same greeting for another mailbox (for example 3356 id001) without having to rerecord. Is this possible? I cant find anything in my google to address this. Thanks

hi! I have an extension that is programmed as a multicall line on about 20 users phones. Is there an easy way to see where that key is programmed? I was able to figure it out but I had to export the entire multiline set keys form and sort it in excel. better way?

I didn a quick search but dindt find anything too encouraging. Are there any phone softwares that work with a 3300 without using a teleworker server? Thanks! :)

Logged into the web console for nupoint and when I go into the Web Console I see "Your OFFLINE configuration has changed. You must commit and activate the configuration to apply the changes to your system." Thing is.. I havent changed anything. Is it safe to choose discard and exit? I have...

We have one mitel 3300 and our attendant/VM server is nupoint. I am setting up a call flow for one of our departments. They would like people calling the dialin number to not be able to find other users in the telephone directory.. only people in his department. I think I have heard of this...

We have two sites. Each has its own mcd (3300). When a users in site A calls another user in site A the mcd does the call setup but then the conversation is directly between the two phones and not via the controller. Correct? When a user is site B calls another user in site B the data after...

Everything seems up.. MoveAddChange works fine.. and backups are "successful" Was suggested to do a backup and immediate restore and restart the 3300.. tried that but it didnt work. Was doing it remotely so nothing in the 232 console port to monitor the restore. is there anywhere this would...

I had heard/read this somewhere once but cant find it anymore. We are using MiVoice 7.0 SP1 PR1 . We also use Nupoint as our vm/attendant server. Someone had said you can set up your 3300 to also be an attendant in the event of the Nupoint server being offline or unavailable. Any guides on...

Didnt do any maintenance. Everythign seemed fine yesterday. Today all phones are working but any changes to the keys are not loading. If you reboot a phone you can log in as hot desk but you dont get your keys. It says application loading. You can place and recieve calls but that is it. No...

Hi, I am having an issue with one of my Polycom i7000 phones. It is configured to use our 3300 (configured as a generic sip device) When using the phone I am able to dial internal numbers (4XXX). External Local Numbers (9XXX-XXX-XXXX) and External Long Distance Numbers (9-1-XXX-XXX-XXXX). When...

Hi, I have 25 mailboxes to create in Nupoint. I have checked the help docs for this and dont see an option although other forum members have mentioned they have done this using Excel. We are on Version 6 SP1 Thanks!!