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Opt61C, 5.5 software. I have one user that receives three short beeps whenever they pick up their handset to make a call. Originally there were on a 1140E, and we swapped to a M2616 yesterday with no difference. I'm assuming this is some notifier, but I'm not sure of what. Any ideas? Jason...

Trying to find a quick answer as to why there is a limit to the amount of calls you can conference together on the PBX... this seems to be a hard limit for most phones systems, with six joined lines being the maximum. Is there a reason for that exact number? A legacy limitation, perhaps? Jason...

CallPilot running version 5.0. Three nights ago the box locked up (after 10+ months with no issue). Would not reboot. I left it unplugged for about 20 minutes (after trying to pull memory/usb/ports/etc), and it finally rebooted. Since that time, we've continued to have problems. Our vendor...

We have a user somewhere in our organization that continues to forward CallPilot messages to my mailbox, however I am unable to determine who that user (the one forwarding the messages) is. Software is running a 600r. I do have access to the CDR records, and CallPilot reporter, if necessary...

M2616 set, with CLS SPV enabled - everything is working as expected, except the 'OBV' key. When attempting to use it, the user receives a 'release and try again' message. We've tried using both the Agent's ID and the login DN. Is there another CLS that is required for this to work? Running on...

I'm currently building a 2616 for a new queue supervisor, and wanted to see if anyone has a recommended list of keys that would be useful for everyday tasks. I only have the standard ACD/ACNT/MSB/NRD keys on the set at this time. I know I'll need to add OBV, but was also looking at: AWC DWC...

Is it possible to swap M7208 phones for T7208 and T7316 phones without programming/changing any settings in the BCM? I'm assuming I would need to change something for the 8 to 16 button phones... would I need to delete/readd them, or can I make a settings change to keep things up and running?

Currently we are running a nightly backup via CallPilot Backup/Restore to a Tandberg tape, however I'd like to make a full system backup. Seems the vendor disabled the VSS services on the 600r when it was installed (running 2003 SP2)... is it safe to re-enable these services, or is there really...

Can you use an M3903 as an ACD Agent phone? I cannot find definitive documentation one way or the other. Thanks in advance!

Hopefully this helps someone else save some time -- I was asked to convert a number of our employees to an ACD queue today. I built the new phones, set up the queue and had everything working. Removed old phones/TNs and everyone was happy. Two hours later, I'm being told that two of the...

Currently running an Opt61c, with CC6. I'm relatively proficient with everyday tasks, however I have not had to work with adding or removing users to the CC6 system. I'm now being asked to add a few new users to an existing queue. They will have new personal DNs, as well. I've tried to review...

I know there are a number of threads on the topic, but from what I can tell, nothing definitive that describes each step (feel free to correct me!) I'm currently cleaning up some M2616 phones that are in queues and are no longer used. The method I'm thinking I need to take: 1. From CC6...

Background: Running version 4.3 SP1, and connected to a CS1000 5.5 system. Everything works as expected, including the Caller ID on the softphone image itself. The problem is with the small notification screen that "pops" up -- it always has "Ringing NA" and "NONAME" listed, instead of any...

I currently have a couple sites with the M7208 deployed, and I have a few boxes of new T7208 that I'd like to swap out at those sites to help with the older, used equipment. I notice in the BCM that the M7208 and T7208 are both listed as the set that is on the line -- are they interchangeable...

I've looked through the posts to find something exactly the same, but haven't been successful in finding a solution. I currently have two DNs on my CS1000 that need to have all outgoing calls through our voice T1s show up as 'blocked' on the other end. No other outgoing calls from any other DNs...