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I have an issue were I have SIP phones that are registered/AST, I call call any SIP station from a H323-CM station But the SIP Stations can not call each other or any type of station. SMGR/SM - 8.1.3.3 CM/G450 - 8.1.3.3 All Systems have be mudged with 3rd party Certs. Certs have be loaded to IIS...

I am installing Experience Portal & the MPP on the same VM server. My issue is once the EPM & MPP are install I have t log into the linux side to configure the network settings, BUT I do not have the default login and nothing works (admin/admin01, epadmin/epadmin01, root/root01, etc.). Does...

This issue has been jumping around my agents. Where once they Hit Login then as soon as they put in their Agent ID Password they will get a fast busy. A couple attempts they are good or even just wait a second. Did a trace and got Denial Event 1040: ACD Login Failed D1=0x9e61 D2=02298f...

I am trying to figure out how a CMS Supervisor can remotely put an agent into Available if in Aux,or etc. state. I know you can Remotely Login and Logout but I want to know if the State can be changed from the Phone (COR, COS) or even in CMS Supervisor v17 also CM is 6.3 Today Makes Tomorrow

I know how to setup MOH, but I can not seem to get how to connect the aux cable to my analog 711 patch panel. I know it needs to be terminated, but my panel backside is not reachable so how can I crimp a RJ11 to the cd player aux cable Today Makes Tomorrow

Wanted to know is there a way to change a single phone http address remotely(from my PC). I know I can go to the phone and craft into the settings but how can I do it if the phone reside at a different location? Today Makes Tomorrow

wanted to know is there a way to save all my settings (AVPs, Trusts,etc) so when I upgrade to the SDM 7.1 I dont have to manually redo everything again? Today Makes Tomorrow

I am running CMS R16 with 4 ACD, all ACDs are being upgraded to 7.1 and then CMS. Avaya is upgraded the HDD only same physical server. My question is there a way where I can use the old HDD to retrieve the old system Historical reports, knowing the old HDD will not be connected to the server no...

Have a strange issue, I've gotten numerous reports that when a agent, & non-agent places a call on hold, when they un-hold the call the Caller states they actual heard another conversation complete different floor/department. FYI always External Calls that was reported, Im assuming my PRIs...

I have CM 5.2.1 sp18 with CMS r16.3. My issue is EAS is turned off so I use autodial with feature code+hunt+extension to log inand etc.. Starting yesterday I would see an agent thats only program for 1 hunt grp in a complete different hunt grp on CMS Supervisor, but when I use BCMS everything...

Is it possible to use reason codes if EAS is turned off? Also when creating vector can you use available/staffed agents if the agents are not defined by agent ID, they login with extensions using autodial button feature_code-extension and auto-in with feature_code-huntgrp. Today Makes Tomorrow

Is it possible to make groups of crisis alert. I have 10 locations anyone dials 911 all security desk at all locations will be notified. Can it be broken down by location. bldg a dials 911 only bldg a security (crisis alert button only in bldg a) be notified... Today Makes Tomorrow

Hoping to find out is change a vector remotely can be done or any better ideas. So right now have a main VDN has VEC everything is fine in the Vector, but when we are close due to storms,etc. I change an announcement in another vec then point the VDN to that vector. I have to always remotely...

I want to know how can I ir is there a way to see the exact wattage/volts etc usage. I am trying to get a load total. On my VM servers I can use the iLO port to see power statistics. So is there a linux command or area I can see power for CM 5.2.1, AAM 6.3, AAC 7.0, Today Makes Tomorrow

I have installed EMS/SBCE in a virtual environment with a 50 license on a stand alone weblm all v6.3. First issue I am having is having the SBCE connect to the WebLM it keeps error out I did the http://(ip Address):52233/WebLM/LicenseServer and all sorts of break downs. Second I install a...

Does EAS has to be enable in order to use Agent ID, CM G3 5.2.1 CMS 16. I have agents but have it setup using extensions and auto dial into hunt groups. I want to change it to Agent IDs so they can be in multiply ques. So question is does EAS has to be enable and if enable will it stop the...

I have created a test environment using 6.0, the equipment had a ton of configs. I removed most of it, but still some remain when I do a display capacity. Is there a way to just eliminate all the configurations so I can start fresh. Today Makes Tomorrow

I am playing with the 46xx file and wanted to know how does this wml home browser works, can I put "http://google.wml" or it has to be a customized web page. Today Makes Tomorrow

I have came across a situation with SAL GW Server (not System Platform SAL) not sending alarms. I can log into the SAL and do a test alarm and receive Avaya test email, but when I actually have an alarm nothing. Now I thought SNMP on all my devices thats registered (product ID/SEID) should...

Wanted to know if there is a command that will list all 2420 digital phones with firmware version. Just like list ip-reg shows ip phones and status sta will show phone fw Today Makes Tomorrow