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  • Users: AlecSnow
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  1. AlecSnow

    NICE Perform 2 SP5 - Segment ID rollover (+72 months)

    We were curious if there have been any examples of companies that may have experienced this limitation with NICE PII, and if so what happened? What setting in the NICE system triggers the go-live countdown of 72 months? i.e. where can I go view this in NICE PII to determine when my 72 months...
  2. AlecSnow

    AVAYA SoftPhone 6.0 recording noise on NICE

    Has anyone run into this type of issue before? Any suggestions on what might be causing this issue? We're using AVAYA CM 4.0, IP Softphone 6.0 Telecommuter and Road Warrior modes with the same result, and there is no audible voice recorded, just a single long sound through the entire length of...
  3. AlecSnow

    NICE Perform 2 SP5 (TrunkSide ICU w/AVAYA IPSoftPhone 6.0)

    We're using AVAYA CM 4.0, IP Softphone 6.0 Telecommuter and Road Warrior modes with the same result, there is no audible voice recorded but instead there's just a single long sound through the entire length of the call. NICE = Perform 2 SP5, ICU Trunk-Side Logger. All calls by internal staff...

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