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Hi all, I need some help here, We faced an issue today in our OAS server and received this event in windows event manager. Just few seconds before NRM.exe service crashed. All our agents got disconnected for a minute and then everything was back to normal. Below are some events form event...

Hello all, We have Aastra 7434ip phones but I can't see the option of adding an ADN. Is this feature not available for ip phones? System is MX-ONE 4.1_SP3 Any suggestions for this. Thanks in advance & Regards,

Hello all, We have Aastra 7434ip phones and whenever a call comes, the user is given two options on the phone, "Answer" or "Reject". What I am looking for, is it possible to disable or remove the "Reject" option from this phone so that the user will not be able to "Reject" any call? System is...

Hello all, I am having a problem in one of our remote site. We are receiving complaints that some people are not able to dial any number from their analogue phones. They hear the call progress tone but when they press any number there is no response, call progress tone is still there even...

Hi, How can we change authority levels for command in MX-ONE? I was able to do it from MD110 by IOCAC but have no idea how to do this from MX-ONE. Thanks,

Hello, Is it possible to forward only the external calls to a specific number? i.e. any external caller phones in and gets transferred to another internal number, while any internal call should ring on the same phone. System is MX-ONE 4.1. Thanks,

I have a boss/secretary configuration on two phones using MNS. The issue is that secretary can hear the ringing on her phone when someone calls the boss extension but cannot see the calling number. System is MX-ONE 4.1_SP3