Search results for query: *

Hello, I have an issue where when I type MSTSC nothing opens - I have also navigated through the start menu to access this but unfortunately again nothing... THEN... I open Task manager and I have multiple processes of this. This is an intermittent issue and now it seems permanent - any ideas...

Hello all, We have been using CCR for a couple of years now and utilise this by running Wallboards, CCRManager consoles, reports etc. with no major issues. We have recently purchased a new site and although they have Avaya IPManager they dont use CCR - This is something i wast to set-up but...

All, We have an Analogue phone which is used for conferences and today when attempting to dial the Direct Number for this a message is received "Does Not Accept Incoming Calls" Internally I can dial the extension and connect no problems - Anyone have any idea what is going on? Thank you in...

Hello, I am currently setting up a conference phone and using an analogue extension, can multiple calls be made at once on a Analogue Ext? Thanks in advance... Avaya IPManager V10 (16)

Hello, I have a CCR Enabled Huntgroup and have set-up a Wallboard display which includes basic information such as Availability, Lost Calls, DND etc... There is no Overflow group to this and there are around 20 members - 10 of which are permanent members and 10 opt in with the button on the...

Hello, Is there any way to automatically set an alternative Voicemail for users? There is current a standard message in place already and would like an alternative message which will automatically be in place out of hours (5pm - 8.59am) which will obviously inform the client that the member of...

All, Each and every time Manager is re-booted, the Avaya phone-sets automatically log in as a random user. An example occurred this morning where a users phone on our 3rd floor was logged in with a user from the 6th floor - this user has never stepped foot on this floor?! Also, whenever I...

Hello, I have set-up a League Table within CCR Wallboard to be displayed on the office floor which displays the top performing members of staff. This is simply determined by the number of calls answered on a particular line. There is an issue that, although the top performers are listed in...

Hi, A couple of years back I used phone manager Lite and got a trial of the full version and thought it was a great feature. I have heard that Avaya have now discontinued this product so I was wondering if anyone... 1) Still uses this (even the Lite version) in IP Manager Version 10 2) Phone...

Hello all, Is there any way of creating a restricted IP Office Manager sign-in for non technical staff? We have a few departments where staff move around quite frequently and our IT dept get a number of requests daily to change hunt group memberships. I know i can create buttons for this...

All, I have a CCR Hunt-group which contains around 10 users and recently experienced an issue with unconditional forwarding. On a Saturday I had 2 members of this group working externally so I made a change to the User settings by selecting 'unconditional forwarding' & 'Forward Hunt Group...

Hello All, (IP Manager v10 16) (Avaya 5410) (VoicemailPro V8) Is there any way I can restrict users Volume settings on the handset or via Pro\Manager ? I have certain groups where it is critical these calls are answered and would like to force the volume to be noticeable rather than the...

Hello, I am desperate to be able to produce reports on users Voice Messages. I need the information which includes size of mailbox, last accessed, number of unread messages etc.... All of this information is included in Voicemail Pro but It is impossible to extract this information. Can anyone...

Hello, Within Voicemail Pro there are the full details of all users' voice messages which include New, Read, Saved etc.. This information is just what I need but im finding it impossible to export this information...Just a basic spreadsheet would suffice.. Anyone manage to export this or does...

Hello All, I have a high priority hunt-group where it is imperative calls are taken ASAP. As these calls also come in on a Saturday when resources are low, I have created a Module in VMPRO where on a Saturday the user is presented with a Menu which apologies for the delay and gives the option...

Hello, Avaya 5410 Ip Manager V. 10 (16) We currently have a few hunt-groups which don't have answer machine machine enabled as these are high priority calls. Is there a way I can enable these to automatically be forced to a Voicemail by using a short-code on the handset? Just in the case of an...

Hello All, I currently have a CCR huntgroup set up which overflows to another if there are no Agents available. I have the 'No Answer' time set to 12 Seconds on both of these. When i run the reports for all lost calls, I trace them and have noticed a few where the 'No Answer' time is not...

Hello, We currently have ACW set for 30m seconds on a huntgroup of about 20 CCR Agents. The problem is that for some calls this is simply not required and is excessive. Is there a button i can place on the users profile which can force them out of ACW and take calls? Thanks Avaya 5410 IP...

Hi All, I have 3 CCR Agent groups which I view live on IPOCCR Monitor and run reports from. I have noticed that on occasions the Busy NA Reason was not accurate. An example is a particular user activated the reason 'Lunch' but this either didnt appear after a delay or had a completely different...

I have 3 Hunt Groups called 1 2 3 and have an overflow set at 30 seconds and also have Immediate Overflow activated for 'No Active Agents'. This worked fine but I have recently changed these to CCR Agent Groups and when, for example, all Agents are busy in Group 1, a new call doest immediately...