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Hi all, hoping someone can help me here! I'm wanting to write a script to collect 6 digits so callers can dial in, enter the extension number they wish to call and the call routes through to the extension. I've created countless menu systems, but the part I'm really stuck with is getting the...

Hi all, I have a user in our contact centre using a 9608G SIP phone with AAAD. AAAD crashed on a call and now his endpoint is giving busy tone constantly and I cannot clear it. I've tried to busyout and release it, but to no avail... I even went as far as trying to delete it, but again, no...

Hi all, I was wondering if someone could help me with the above? I'm completely new to this system and we've had no training or exposure to this system at all! Our sales people are using AAAD client and at the moment they are transferring a lot of calls to on of our 0845 numbers. Is there...

We are going to be having an influx of new staff coming in to our building and I'm looking at the pro's and cons of using our existing analogue line cards and traditional telephone licenses vs an IP solution. My recommendation is to use IP, however this is obviously the more expensive option...

As per the title, I'm looking for help finding a suitable phone for one of our users. They currently have a BT Converse 2100 handset, but are struggling with the weight of it, so I was just after some help in finding something better for them. I've done a search on google, but I'm drawing a...

Morning all, We have a problem with our MC32 release 3 card not working. It worked yesterday all day then suddenly stopped giving out greetings this morning. It's done this before and we had the card replaced, but surely we can't have 2 faulty MC32 cards??? It's status shows as idle also, so...

Does anyone know how you can set the thresholds on the graphical displays so that when a certain amount of agents are in a 'not ready' state the window flashes a different colour? Jon

Our switch at work seems to have a large amount of analogue lines built from the guy who looked after it previously. I'm pretty sure that most of these lines will have been disconnected, but is there anyway to identify when a line was last used? I know that with the M3900's if they have been...

Hi all, I am wondering if there is anyone out there who has had a similar issue when updating M3905 sets to version 93? I have manually tried to update a phone which is idle in LD 32. I've not forced the firmware, simply issued the FDLU XX XX XX XX command to the TN, the phone display shows...