Hi all
I am currently experiencing a problem where agents at Main and Remote sites have same skills. The agents at main site will
take more calls than agent at remote site even though the agent at remote sites has been available for longer in a skill
I suspect i know the answer for this but...
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.