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Hi All! I am wanting to enable the UM Webview for the staff here. It works fine and people can access it however there are security requirements which the interface just doesn't meet as it just asks for mailbox and passcode. Does anyone know if there is a way to make it more secure or of there...

MCD 4 with embedded VM I have a a few sites all running the above. On one I have set-up a a group of people's mailboxes as menu nodes with an option to press X to get to the help desk. set-up a transfer only mailbox as say 1234 with the extension number being the help desk and assigned it to...

I've never tried to setup an external hot desk user before but have setup ACD / standard hot desk user not a problem at all!! and this has me going nuts! can someone point me towards what I need to do to get this to work!!! I get as far as "If EHDU calls come in on a dial-in trunk, configure...

Hopefully a quick fix and something I've totally overlooked. running MCD 4.0 SP2 Have embedded VM and NuPoint User was on embedded and has and issue with being left call me back from VM. deleted him embedded VM and set him up on the nupoint which works as should. every couple days or so (no...

HI, my first post! so be gentle! In an ACD path - whilst all agents are busy - I get the group presence alert on an agents phone further along the path. However I cannot pickup the call until it is actually ringing on a physical device. is there a way to pick up this call without it ringing...