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I am sure this is possible. I need to have our staff dial in on one of our DIDs and be given a dial tone to call out so that our caller ID is displayed instead of their cell phone number. I was thinking I could create a DID that forwards to a ext with forwarding turned on pointing at 8N for...

Every 10 minutes of idle time, the phone reboots for no apparent reason. This is a new setup using a SonicWall NSA2600 with the GroupVPN. Once connected the phone works fine and if you are on the phone, it will not reboot. Am I missing a keep alive setting or something? Softphones over the...

So management posed the question is we could setup buttons or some other functionality to allow the manager of the call center to remotely (from her phone) Hunt Group Enable different staff extensions. I figured there was a short code to do this and it wouldn't be a big deal, but I may be...

We have an IP Office 7 with VM Pro 7. I have setup the DTMF Breakouts for dial 0, 2, & 3 to all go to the same place but none of them seem to work at all. If you press 2 or 3 then you get VM features of forward and rewind. Dial 0 gets you dead air or invalid option. I setup the DTMF...

We purchased our system in December of last year and it was installed in January after 8.0 was released but was installed at release 7. I had requested 8 to be initially installed but convinced it wasn't fully tested and I should wait until the first quarterly update. I have now been sent a...

I have an analog phone line setup to remove the need to dial 8 but if the phone number happens to use a valid extension then it ignores the dial out and calls the extension. Example: analog line dials 15162345678, 1516 is a valid extension, then it dials the extension and ignores the rest. I...

Our staff has been forwarding me voicemails that are jumpy/skipping so information is missing. Usually it is only a 1/2 second to a second but it happens alot during the caller's return phone number. Anyone have any thoughts? Anymore info that would help? Thanks

Here is the scenario: Receptionist phone receives calls from the main queue. The Busy on Held setting is enabled so that she can place a call on hold without receiving the next call in the queue. She places the call on hold, calls another employee and is waiting for a call back to deal the...

We have some VM boxes that people leave messages in for prescription refills, test results and such. Ussually about 20 a day and a staff member goes into each box and forwards the VM message to the appropriate staff members VM box. I have created the steps shown below. Now when we say...

We have been trying to get a connection between the 2 units for faxing and can make calls on the analog line but faxes do not come through correctly and I receive jitter alarms. Any ideas or has any one done this before.

Our users aren't noticing the dull red light in the corner and would like to have it flash instead. Any ideas would be appreciated.