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  • Users: nortelapp
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  1. nortelapp

    AACC or CC7 Agent Configuration Validation Tool (ACVT)

    Hi, Could someone help me how to use this Agent Configuration Validation Tool (ACVT) in CC7 or AACC? As per Avaya, this is use for checking database structure if there are stuck or stray agents in database. Hope to hear your expert opinions. Thanks, Bok
  2. nortelapp

    Avaya AES reports or data propagated like CDR

    Hi, Hope you could help me with this plain question of mine regarding Avaya AES. We have an Avaya CM-Avaya AES-Altitude dialler integration for out outbound calls. Agents should automatically log-in to a phone when they log-in to this Altitude agent software. But the problem is, some agents...
  3. nortelapp

    MWI is not working, mwistate.mdb is not updating

    Hi, We have a Modular Messaging connected to S8800 via H323, MM version is 5.2. Lately I found out that MWI is no longer working. Upon checking the mwi state audit, the last time it has a data was 01-10-2013. Since then, there are no longer data being populated to mwi state logs. MWI Internal...
  4. nortelapp

    MWI is not working, mwistate.mdb is not updating

    Hi, We have a Modular Messaging connected to S8800 via H323, MM version is 5.2. Lately I found out that MWI is no longer working. Upon checking the mwi state audit, the last time it has a data was 01-10-2013. Since then, there are no longer data being populated to mwi state logs. MWI...
  5. nortelapp

    Avaya Conferencing - wrong passcode input three times, they are placed into the pending queue music

    Hi Guys, I'm new to Avaya system and I have this issue in Avaya Conferencing. When I dial the conference bridge number, then entered a wrong passcode 3 times; I am placed into a queuing music and no longer allowed to re-input the passcode. How could I set this in order for AAC to prompt an...
  6. nortelapp

    Avaya Aura Conference Server- max conferencee is no greater than 10

    Hi Guys, How do I configure the calling number for Avaya Aura Conferencing? What is the maximum number of participants that can join in a single conference? Thanks, Comnor
  7. nortelapp

    Nortel SECC: Error in registering data with Statistics Data Propagator. RTD cannot continue

    Hi Nortel Guys, I need your help on this, I'm having a problem in my stand alone SECC client. SECC client 4.2 has NS040206SU10C patch installed and the server has NS040206SU17S. Everytime I run a Real Time Display, the RTD display hangs up and afterwards it prompt an Error: "Unable to register...
  8. nortelapp

    Historical Reports Problem in RCC

    Guys please help me on this I have a problem in BCM-RCC historical reports. It takes me too long just to generate a single day report in RCC. And most of the time, the report generating window hangs up with a blank page. I already tried re installing the RCC web host back from OS (Windows XP...

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