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Where are the auto attendants stored at on the phone system? The voicemail card?

When plugging an analog phone into a direct trunk port on the phone switch, I hear nothing. A couple weeks ago, when plugging an analog phone into the same ports, I could hear a dial tone and was able to determine which port was assigned to a certain number. The phone system seems to be...

I have a phone system with 3 active slots for incoming and outgoing calls. We did some testing with the numbers to see which outgoing trunk lines were used by calling an outside phone number, and it seems like the system grabs from each card depending on which line is available. We recorded...

When calling specific extensions, instead of connecting to the extension it activates the entire intercom on several phones. It only does this with certain extensions I call to. I looked in winspm and couldn't find any connections with calling or coverage groups. Any suggestions?

We have 2 buildings connected with the Merlin system. One site(mine) has extensions in the 100s. The other site has extensions in the 200s.. I printed out the system directory of my site and its showing that we have one 200 number that was changed from 140 to 205. How can I change an...

How would I transfer an extension through a T1 card? We have a phone system at different sites. They are connected through a T1 card but Im not sure how to link an extension from site to site.

We have a past employee that has an extension we need to hook a direct line to. We had her old direct line disconnected from the outside. However, we hooked up her old extension to a modem line thats connected inside our phone network. My question is, how can I get the modem phone line to...

Hello, I'm relatively new to phone systems but my current job has me on a crash course to learn how the Merlin Legend system works. Past employees set up our old phone network so it has been difficult trying to understand exactly how it is structured. All I have is pamphlet that isn't the...