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Hi, We are encountering issue accessing the voicemail from the remote office. Our CM version is 5.2.0 and we have two G450 gateway, one in our main office and one in our remote office. Our main office has no issue accessing the voicemail. When we did list trace from the remote office, we...

Hi Guys, We would like to setup qsig between TSE 6.1 to AudioCodes. Would like to check if anyone have the ROCAI,RODAI,RODDI that we can use for this setup? Just for additional info, after these setup, all the ISDN from Telco currently connected to TSE will be terminated and all ISDN will be...

Hi Everyone, Tried to soft & hard restart (RFBOI) one of the TLU81 card but the result is always failed board. We've replaced the card but still cannot restart the card and when we swapped the old card to other slot with existing TLU 81, the card can be restarted. We tried to SFCEI but the...

Hello, Need your help on how can we test the TLU 81 card? We have an incoming call issue with one of our TSW SP7 system after the Telco Service Provider did migration on their end. We already tried to change the card with no traffic (susip) but still have issue. We also notice sometimes if we...

Hi Guys, We have issue in accessing the CDOM, DOM-0 using our admin password. We have tried through web and even via putty but all our passwords (admin,root) are not working only cust account is working fine. We didn't change the passwords but we don't know why suddenly it's not working. Any...

Hi Guys, We have this 3 LIM Mx-One TSW Sp7 system and we just noticed that Cabinet 3 in LIM 1 is not showing in CNLIP:LIM=ALL,DEV=YES;, CNBIP commands. Even the SYEVP command is also not showing the vacant ports in cabinet 3 even though that there are cards with vacant ports in cabinet 3...

Hi, We are doing H.323 trunk testing. We have one existing h.323 route (rou=1) and created new h.323 rou=2, for our testing. We supposed to use rou=2 for outgoing and incoming test, but we noticed that incoming is going through the existing route which is rou=1. How can we make the...

Hi, Need your help and advise. We have this customer with existing two operators. Both are IP Phones 4425 with NOW Operator Applications. Operator Phone 1: 3434 (DID 4555 3434)-Main Line Operator Phone 2: 3444 (DID 4555 3444) When we call 4555 3434, call will be routed to either 3434 or...

Hi, We are trying to delete one analog extension number in TSE 3.1 but the system is not allowing us to continue. Once we issued EXTEE:DIR=xxxx; it will just show WAIT..WAIT..WAIT FAULT INTERRUPT..RELOAD REQUESTED. We have tried to block the equ port of this extension but still encountered the...

Need your help guys, we have this problem with BP250 DECT phone users wherein they encountered static noise/buzzing sound on their cordless phone. We have tried to change the cordless phone of the users who encountered the issue but they still experience the same issue. Then, we have also tried...

Hi Guys, Just want to ask if anyone had tried installing CCS 4.1 on windows 7 and made it work? Is there anything need to consider? And also, is the backup from CCS 4.1 windows XP will work if it will be restored on Windows 7? Thank you. Regards, ric

Hello, We are currently facing discrepancy on the eCare reports, it’s not tally from the actual calls received by the agent. We manually noted how many calls that the agent received on specific period of time but the generated report from eCare will either show less or more calls than the...

Hello Everyone, One of our client is facing no voice issue with their IP extension on BP250. The IP extension can login and can make and receive internal and external call but when answered you can't hear anything on both sides. We tried to restart the IPU, the BP250 and also the switch but...