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Is there a way to test that the TVA is sending emails for the VM to email feature ? IT guys made a change and the service quit working. Wanted to prove to them the TVA's smtp service is working properly. Thanks, Chaz

Morning, Is there a way to disable the private message option? Customers is saying that when the VMs are sent to a shared email box for the Nurses, it is not there once it is marked as private. It is only at the phone. I believe that private VMs are not forwarded. Thanks, Chaz

Is there a way to change the ringtone on the ICD groups? They have 6 analog trunks. Or, can we change it per station on a CO line call? Thanks, Chaz

We have a customer with PRI that needs a a few changes to 2 DID's "Ok, so main number (and I guess all lines in the phone system except the one above): • from 7 am – 8 am will ring to extension 105 (Joe), if that extension does not pick up, can it go back to general mailbox? • From 8am – 5pm –...

They are getting second dial tone when dialing 1 plus 800 numbers, or just 800. Internal at the HQ is fine, just the new remotes 9611Gs are having an issue. Making local calls is working good. Thanks Chaz

Our customer has one of these from the cloud company he cancelled. I thought I would ask if anyone has experience getting it to work on a 9.1 IP Office. He has a 3rd party IP license, but I don't want to make promises on getting that phone up. Phone says it is not registered. I am using a Dev...

We are not getting name, only number on the new NS 700. This is a PRI site that we cutover from a Comdial system this week. Here is a trace I captured this AM Thanks, Chaz CO->PBX No.9 Port:1 (elapsed time from LPR reset) 17/09/23 06:49:57 L2: I...

The carrier claims they are not getting digits from the PBX on an outbound call. Site is getting busy signals after a 5 second or so pause after dialing. Inbound is fine. Our test number today is 972-625-1100. We think the call is going out, but the carrier replies and cutoffs off the 1st 6...

I am seeing a lot of entries that say for example: The following line had no incoming route for a call LINE:10 Line Group DDI 7777 and other numbers. None of which are our DIDs. The occurrences at high. Some in the hundreds and on the same day. This site has complained about busy signals...

We have a 3 HG/Queues. There are 3 Agents per Queue. What is the best report for showing: Inbound calls to the Queues Who took the call and duration. Calls that were lost, and where did they go. A new Supervisor wants this data for a meeting he is having wit the Doctors. Currently we are...

Hello: Both IPOs V2 have current software. Main number for both sites comes into hunt group with 3-4 members. Site A wants to forward her DID call to Site B, and vice versa. She travels back and forth, so she is responsible for answering calls at both locations, depending on where she is at...

Does anyone know if the TDE 600, with one expansion cab., can be wall mounted? If so, what part number is that? We have a TDA 200 that we will be removing that is on the wall, and we would like to use the same amphenol cables. Thanks, Chaz

We have (3) DS 30 in the 500 V1. One had a higher s/w level than the other 8.1.69 boards. We performed the upgrade on that board only, to downgrade it to 8.1.69. It did not come back up. SS says not present for that board. Any ideas? Thanks, Chaz

Is there a way make the TVA playback the recorded names in the directory? Right now it only plays the extension number. We have a large site who have a couple users with the same last name. Thanks, Chaz

We installed CCR on a new 2008 Server. In configuring new reports, we don't have the tabs up top that say Agent Summary, Agent Time Card etc.. Nor do we see our Agents or Queues in the target list. I am connected and running under system setting and status. Is it possible the install is...

When we reboot the 9.0 IPO, any extensions that were moved using the login/logout feature, revert back to the old extension. How do we stop this? Thanks Chaz

I want to update to the latest firmware. In the system backup, should I backup everything, or just select files? I saw one Technote that said backup the system parameters only. Thanks, Chaz

I am getting complaints about the VM to email has stopped working. I reboot the TVS, and it starts working again. The other complaint is that they get the emails days later, or miss the message altogether because they are relying to check them via email vs. on the phone. I do see the message...

I have a hunt group with 3 members, that overflows to another group. They want to remove the overflow, queue the calls, and then eventually go to one of the members mailbox. And not to the hunt group mailbox. What is the best way to do this? Thanks, Chaz

Does anyone know how to get the Pager notification working for a mailbox? I can see the VM pickup line 4, but nothing hits the pager. I know I need to add xxx-xxx-xxxx,,,108 or similar to the string. Right now I just have the full number. Just want to make its not restricted by default to dial...