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IP Office 500v2 6.1. Installed in a residential environment. Three analog lines. Using single-line extn for a gate controller. I started with the extn programed with shortcode ?D to dial group number. Was able to dial fine but could not transmit DTMF long enough for gate controller to recognize...

IP Office 500v2 6.1. Installed in a residential environment. Three analog lines. Using single-line extn for a gate controller. I started with the extn programed with shortcode ?D to dial group number. Was able to dial fine but could not transmit DTMF long enough for gate controller to...

So, a guy calls me up and wants me to upgrade his IP406v2 to the highest he can go without having to buy a license. He says he is running 4.2 now. I hesitate to get involved with this guy because he is an in-house IT guy for a regional company down here, and he does all his own service so he...

I just had an SX200 ICP hard drive crash. Then found out my backup was no good. Starting over with all programming and have an issue with the AT&T PRI. Everything seems programmed properly and can call out fine, except no ring back. Call does ring called party but I hear nothing. Also, can not...

Just moved a 500v2 9.1.6. New location needs ringing over page in shop. Old location had only two 5w self-amplified horns on s/l extn programed as page port. New location much larger and now installing Bogen C35 with 2 SPT15A. Also, new location requires ringing over speakers. Any simple...

So its 4:55pm and I find myself in need of some guidance. I have an IP Office 500v2 9.1 and have been trying to set up the 9630g phone in vpn mode. Phone loads great as a simple ip phone but when enabling VPN Mode, and entering all the required info, I keep getting: VPN tunnel failure And...

Am installing OneX Portal. Using 9.1.7 IPOffice and 9.1.7 OneX Portal. All goes well until I click on "Get All" in the Configuration- Users. No users of the IPO are displayed. Only the "grayed out" default users of the OneX. I do get a Failed Status under Health, Component status (DSML...

This may be a very generic question but here goes: We have a new customer that we are in the process of installing 8 IP Office 9.1 systems. The customer has ordered 5 of the sites new PRI service through AT&T. During the order process they were told that AT&T doesn't sell traditional PRI service...

Just in the beginning stages of engineering a new customer with 8 branch offices. All will be 9.1 with centralized voicemail with back up VMPro. Although I am quite familiar with networking IPO's with 2 sites, I haven't had the opportunity to set up 8. My question to all the guru's is do I need...

Picked up new customer. They have IPO 4.0(10) and VMPro 4.2(34). VM PC is windows xp pro. PC is crashing every week or so. Power cycle repairs temporary but I would now like to get them a new PC but with windows 7 OS. Will the VMPro 4.2 migrate the the new machine?

Trying to help salesman quote a redundant IPO. Its a bank and he wants all branches to fallback to a backup IPO if the primary fails. The secondary would be at the next smallest branch. Would SIP trucks allow trunk redundancy? Because otherwise cust would need PRI at both systems

Just installer a new IPO 500V2 9.1 and found we could not override the time profile night service with a button programmed to set night service group. Anybody heard of this yet?

I need some clarification. We are moving an IP500V1 from another town to a building in the same park as the "Home" office. Home office has IP500V1 as well with VMPRO. We have connected the two buildings with fiber and will have a switch at new building for IT network. Plan is to install IPO #2...

Have an IPO 500v2 R8.1 just moved and now needs external page to work when all page internal is dialed. Installed Viking PA-2A to analog port and programmed as page port. Created short code as "*71 dialpage 202 0" Dialing *71 works fine but when I program 202 into the all page group, I get no...

IP Office 500v2 9.1.200 Trying to program embedded voicemail auto attendant action to transfer direct to a group mailbox instead of ringing the group first. Any help?

Have a new 500v2 on bench running 9.0.0. Trying to program auto attendant selector code "0" to transfer directly to Main hunt group mailbox. I have tried placing a # in front of destination but nothing.

Trying to print CDE data to a pc running procomm plus. Not sure what procomm commands to use to capture.

My customer wants hunt group mailbox to pick up if no answer or grp busy. Any Ideas?

SX200ICP- Caller ID working fine with number being primary. As in, first thing seen. Customers vendor (Windstream) changed out router to provide metro-E. Same paramiters on PRI as before new router. Now name is presented first. Customer wants back to number first. I cant seem to find anywhere to...

Is it possible to dump SMDR to a hyper terminal session open on the VMPro pc? And if so, what tcp port should I use?