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Blast from the past, trying to get a couple of these working for an experiment. Goal is to get two MCAs working on M2616s. I've tried with a decent handful of NT9K generation M2616 sets, which the documentation assures do not require any internal modification like the older NTZK and early NT2K...

I've got an open ticket with Avaya on this, but it seems to be going nowhere fast. Figured I'd post on here and see if anyone else has experienced similar. Customer is making heavy use of VMPro modules with PostDial actions that play pre-recorded announcements over their paging system at their...

I have a v2 chassis from our demo kit that has been upgraded/downgraded quite a few times. I know in the past it's been a working 9.0 system, but for a while we had it running 8.1 for some reason. I tried bringing it back up to 9.0.12 this morning, and while I do have an ADI license marked...

Hi All, I'm trying to build out a lab system running CM 6.3 and AAM 6.3 and I'm running into some difficulty in figuring out how the dialplan/AAR/ARS should be configured for my purposes. My setup is kind of unusual being that it's in a lab and co-existing with a number of other PBXs from...

Hey everyone. Pulling my hair out with a customer issue. New to setting up ACD on the 3300 and am having an issue where when agents are logged into queue, they can't dial an outbound call. The display shows "Not Allowed" when they try. The agent ID COR is the same as the phone itself and I...

Hi Everyone- I have a 3300 for a pretty big client that switched to SIP from the local ILEC about a year back. We're now noticing after adding MOH and setting up some new ACD paths that when an incoming call hits a multi-level auto attendant the calling party hears the AA greeting and when...

Has anyone seen a situation where the One-X portal wasn't able to set which voicemail greeting plays for their user? I have a customer with a system that seems to be working in every other way, but it seems that no matter what is selected in One-X, greeting #1 plays for calls that go to VM...

Having an odd issue with one particularly model phone when used with a CS1000E system running version 7.6 software. I've tried everything I can think of to troubleshoot and I wonder if anyone else has had a similar issue. Basically, the displays on M2616 sets specifically do not operate quite...

Hey all, I'm having a bit of a weird issue with a couple phones in my environment. We're running IP Office R9.0.2, with mostly 9640G and a couple 9650 IP sets. Everything was going fine until one of my users told me that they couldn't transfer a call. If I dial out to the PSTN, or if I make...

Hey guys. I'm running a G3csiR12 in my lab to get some hands on experience with the Avaya way of doing things. I got my hands on a 302B attendant console and 4-wire line card. I think there's something wrong with one of the two. When plugged into the 1151A1 power supply the console puts on...

Hi all, CS1000 guy looking to learn a little about the Aura product line. I'm trying to build a simplex Aura 6.3 system on ESXi and it's giving me some trouble. I've been told that the system should be functional for 30 days without a license installed, but I'm having problems proving that to...

I'm new the the IP Office (really more of a CS1000 guy) and got roped into getting one going in our office. So far it's gone pretty well, and everyone is very happy with the added features but I'm having some real difficulty with ARS and outgoing/incoming call routing. Our incoming and...

Hey everyone, I'm trying to get SIP trunking working with Vitelity (mostly for mobile twinning, 6 POTS lines for everything else) and am having some issues getting it set up. Does anyone have any useful configuration information or have any advice having gotten it working before? The system is...

Hey all, Having a bit of an issue with a BCM 450 R6. I have one expansion cabinet configured with the system, which will hold 2x ASM8+ media modules as well as 1x GATM8 module. I configured all of this stuff in Element Manager (with the expansion cabinet disconnected) and set the DIP...

Hey everyone, having an odd problem here. I'm trying to join a release 4.00 system to a 5.50 NRS as a failsafe. I think everything is configured as it should be, but not certain as I can't find a set of docs that goes back as far as 4.00. The h323 GK of the 4.00 system does register on the...

I'm having some issues with calls to an ACD queue being disconnected after about a minute when they are placed from a Cisco CUCM tied with QSIG PRI. Calls placed to the ACDN from a Nortel phone stay in the queue, hearing music and periodic RAN recordings, however the call timer does not become...

I'm trying to integrate CUCM 8.6 / CUC 8.6 with a CS1000 Release 3.0 in my lab environment, and have hit a snag. Calls pass perfectly between Cisco and Nortel phones, and Nortel phones have no problem dialing out to the PSTN through the CUCM. The issue is forwarding to voicemail. The phones...

Hey everyone, lots of productive lab work has been done since I last poked in here for some help. I seem to have come up against another brick wall. Can anyone tell me how applications (redial list, directory, call logs) work with Succession 3.0? I can't find any reference to them in my...

Hey everyone, I'm trying to configure a Succession 3.0 switch to 7 and 10 digit calls with an access code of 9 over a T1 PRI to a Cisco Call Manager. The trunk is currently configured to pass 4 digit extension numbers between systems, with the Nortel sending any dialed number starting with 400X...

Doing a little experimentation with a MICA card, and having read through the documentation pretty thoroughly I can't find a way to import sound recordings instead of recording them from a telephone set. I'm trying to load some professionally recorded prompts onto the card, and recording them...