Search results for query: *

Calls in to Custom Service menu, when they enter the extension, it transfers the caller to the extension but never goes to VM after the RNA timer has expired. Internal calls works fine. What would cause this?

Have a customer with 5410 phones with the latest firmware (r6). When plugged in, it will function correctly for about an hour then state PLEASE WAIT. It is not happening on all phones, just a select few. Phones are plugged into DS30 expansion modules and I have already deleted/recreated the...

Has anyone else been experiencing software/configuration corruptions on 8.0 and 8.1 (specifically 8.0.44 and 8.1.56) with Embedded VM. Few Examples: AA missing from Manager. Calls to an extension are Ringing Hunt Groups even when HG and extension are deleted. Calls overflow to secondary HG...

Partner 3.0 w/3rd party voicemail. If no-one answers/at night, when the AA plays it states to press * for a Company Directory. Once the caller is in the sub-menu, The customer would like to add pressing 0 to transfer callers to extension 10. Currently when they press 0 in the sub-menu it...

Having troubles with a KX-TDE100 and one-way VOIP audio (using NT-343 phones). The Customer has a different IT vendor and are using Netgear switches. If we plug one of the phones in to a 8-port POE switch directly to the IP port (for testing), calls work correctly. When we plug their switch...

Have a customer with IPO 500V2 and version 8.0.46 with Analog Trunk Lines Customer is looking to have one of their phones (1416) with external call barring except for pre-programmed BLF keys. If someone presses 1-9 keys on the phone, it will need to ring to the Main HG.

IPO version 8.1.53 Have an issue when someone called in and after 20-30 seconds in, the MOH played across the receptionist speaker, followed by the Voicemail greeting playing on the speaker as well. How we have it set up, after 15 seconds without being answered, the Auto-Attendant plays a...

Is there a way to display a users voicemail box on anothers Visual Voicemail?

Phone Manager Pro will install on a newly reimaged Vista PC and will display in the taskbar and is running, however, the PMP window will not actually appear. Has anyone else run into this issue? They have dual screens, and it worked before they had to re-install. Disabled UAC, ran the firewall...

Have a customer that wants extension 10, 14, and 17 to ring all lines, then transfer callers to extension 14's voicemail after RNA. Is this an easy process or even possible to do (voicemail transfer)?

IPO 8.0.44/VMPro 8.0.1011 Looking for how to setup a one-button transfer to a Voicemail Module.

VMPro 7.0.36 and IP Office 7.0.35. When a user who has access to a VM hunt group listens to the beginning of the first new message, then hang up, the second new message is changed to an old message and will either move instantly or will take a few hours to appear. I have created a new...

IP Office 6.0.18 with VMPro 6.0.22. Customer has a couple of extensions that will take several hours or days to indicate they have a voicemail. No other Services (DNS, Exchange) running on the server, Disk Check passed, plenty of storage space/RAM. Has anyone else run into this problem...

I am attempting to set up a mailbox to outcall if a new message was has not been listened to after a 30 minute duration. I am not able to increase the timer past 5 seconds (Mailbox Details --> Account --> Numbers) through VMPro but can throught the phone (but am limited to 99 seconds). Is...

Have a customer that has a Norstar system (unsure of system model) 1. They do not want extension 209 to ring when someone calls the main numbers 2. They have removed Ext. 209 from the hunt groups, but calls from the CO lines still ring the extension. What other options do i need to remove Ext...

IPO 8.0 with Voicemail Pro When callers call into queue, it plays the pre-recorded message, then announcememnt 1, followed by announcement 2. How do I go about removing the prerecorded message. Once they are in the queue, the system will only ring one of two phones in the huntgroup...