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I need to Check the Licences for the below can any one guide - Licences ACM : Number of licences and type of licences (Standard Edition, Entreprise Edition) - Licences ACD Elite : Number of licences - Licences CMS : Number of licences Agents /Number of licences Superviseurs - One-X Agent ...

freinds, I need to install a software call recording something to provide outbound made by the station or agent log. Was searching for GNET but could not download is there any free source or anything which not ex pensive . Arvind

I have station for the reception desk my boss want to get a report for the station by CMS Daily report how many calls is received and made to clients. Any cms experts?

My Friends I want add one hunt group 102 to 240 agents how can i do it ? CM version 5 Thank you Arvind

Hi, VDN of Origin Annc. Extension*: 33005 system -parameters features Hear Zip Tone Following VOA? y there is no beep sound before the call what are the things i should check ?

How can i create a pickup group i create a pickup group 11 with 6 station rest i am in search .

How can i create a pickup group i create a pickup group 11 with 6 station rest i am in search .

I have vdn 40505 When i call this vdn i need 3 three station to ring. only that VDN when i call that vdn I created coverage answer group but did not work could some one ?

I have DID tied to VDN --> vector --> it routes to a skill when i call the DID i want all the 5 extension to ring when the agents are logined with there agent ID for the CMS reporting Any idea

Can any one help in this i need check how many Subscriber are free in my system? swver 5.2-11.0 Local Subscriber Mailboxes - 137 Total Subscribers - 139 is there only 2 left or should i check in other section.

trunk Group Number: 1 Group Type: isdn CDR Reports: y Group Name: Colt Courbevoie COR: 1 TN: 1 TAC: #90 Direction: two-way Outgoing Display? n Carrier Medium: PRI/BRI Dial Access? y Busy Threshold: 25...

I have 2 floors in my floor all the phone are reg in location 1 Want to create separate cor for 2nd floor (eg) cor 100 use to trunk 21 currently cor 3 access code ars 0 use trunk 1 I created cor 100 as test COR Number: 100 COR Description: test...

CM 5 FOR EXAMPLE total trunk 5 i have 200 station in location 1 accessing ARS analysis 0 LOCATION 1 COR 1 router pattern 1 which has TRUNK 1,2,3 now i have 50 PHONE FOR new project and i will create new cor 75 FOR TESTING and route to trunk 4 AND 5. i want to know wether should i create a...

04 goto vector 5 @step 1 if ani not-in table 105 goto step 11 if time-of-day is sun 00:01 to sun 23:59 06 goto step 11 if holiday in table 2 07 goto step 12 if staffed-agents in skill 3 = 0 08 goto step...

I want to know what is this variable A this vector, 01 goto step 33 if HO in table 2 05 goto vector 703 @step 1 if time-of-day is sat 08:00 to sat 18:00 06 collect 1 digits after announcement 715000 for A 07 goto step 13 if...

I have 2 LOCATION 1. Location 1 : we have make out bound but 0 and extension as normal 2. Now i want to all the user to press 9 to use the new trunk 3. 5 to call the extension in location 2 is also new avaya g450 8300 can some guide in this

Can we create cor ext to ext only.can any share how.

Dose any know Avaya Switch terminal Emulator

Dose any one know how to remove or find .xml I want to find the license file for AES system plaftrom and remove with winscp i cannot find in tomcat folder.

TASPI CALL testing error from the AES RESOURCE_BUSY (33) (CS0/17) - The transferring device does not have an available call appearance or the call appearance is restricted from originating a new call. - The switch is busy with another CSTA request. This can happen when two TSAPI...