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Hello, I am working with a third party vendor who is using a SIP PBX software package to act as a CTI solution in our environment. The software is known as "CrossX", and it is set up to take data from a SIP header and use it to perform screen pops to our call center agents. They are doing some...

We recently upgraded out Avaya IC environment to version 7.3.4, and now our desktop folks are pushing out upgrades to Microsoft Office 2016. I now have several desktops that Avaya IC won't connect and log in anymore. We get the "Database Login Failed" error almost immediately after clicking ok...

We have a site that is using an older NEC 2000 pbx, which is connected to an Apropos/Syntellect IVR server using analog ports. We are in the midst of converting the site to an Avaya G450 gateway registered to our main Avaya core, using VoIP. I have to determine how we go about integrating the...

I am upgrading from my older IP Office 403 system to an IP Office 406 V2, with VCM8 module and the compact flash for VM. Its currently at release "IP 406 DS 3.2 (61)". Is there anything to be gained by upgrading to a later version, like 4.x or 5.x? If so, what version should I go with, where...

I have an IP Office 403 base control unit that I use for my home office system. Currently I am using 2420's and 64XX series digital phones on it. What would I need to get and where would I find it, as far as being able to deploy IP phones? I assume some type of license key or dongle?

Not to sound stupid here, but I'm supposed to be able to use the Avaya 2420 digital on my IP Office 403 that I use for my home office system. Do you have to apply different firmware to the 2420 to make it a digital set vs an IP phone?

Hey, I purchased an IP Office 403 unit off EBay to replace my trusty old NEC E-Pro key system that got fried by lightning. It came with the ATM4 module and a PRI module installed, running 3.1.65 software. I upgraded it to version 3.2.69 (the last version of 3.2 offered). Now, it says it has 2...

We're an 8730 core with CM 5.2.1 Was using OneX Comm 5.2, worked fine through VPN. Tried upgrading to the newest offering, 6.1 SP2. It will register just fine, but cannot make or receive calls. Same thing with version 6.0. Try to make a call, you get a Call Session Error pop up, "Unable to...