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I am working on changing a setup for a group of phones, all of which are M3904's. The end user wants all of the phones in the set to ring when a call comes in. The only way to do that, that I know of is to create an MCR and put it on every phone. The problem I am running into is that if more...

I have 7 phones that are part of an ACD Queue that will soon become part of a day / time rotation. An example of one of those sets is in the first code block below. Right now I have a primary ACD number 6004 that rings to voicemail and hits a call pilot program that then plays a message and...

My company has just gotten a call center. I currently have two ACD lines that used to ring like regular ACD's with approx 12 people in each ACD Queue. Those ACD's are now NCFW to the external call center. My question is when people call those ACD lines that are forwarded to the call center, will...

Is it possible to ring to 3 phones (2 that are m3902's and one that is an m3903) like it was an acd? or something close to that?

Hello I have an OPT 61c with mainly m3902 , m3903 , and m3904 sets attached to our system. I was wondering what is / can I change the limits on how many conference callers a single user can talk to at one time.

If I record and import a voice item, can I make a voice item longer than 60 seconds? (using callpilot application builder)

Hello I have a situation where I need to have an ACD forward to voicemail after a few rings. It needs to forward no matter what state any of the sets attached to it are in. Can anyone advise a way of doing this?

I need to setup voicemail on the following ACD. I also need to setup a message on the same said voicemail or to setup a message through MIRAN. I have accidentally set the FRRT to one of the messages we have on another ACD. Can someone please tell me how that is removed? REQ prt TYPE acd CUST 0...