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I HAVE A CUSTOMER WHO NEEDS REMOTE ACCESS TO OUTSIDE PAGING SPEAKERS OR FEATURE 62. THEY HAVE A PRI FOR TRUNKS AS WELL.

I have a issue with no audio on remote IP phones and confirmed with IT person RTP ports opened. They use a Dell sonic wall and he said ports are opened. As usual, customer thinks Avaya system is bad.... New IT guy too

I HAVE A IPO 9.1.5 behind a Dell sonic wall ...phones all work great and boot up fine inside LAN but wont get past extension and password sign in when on outside public IP...only displays on screen DISCOVER W/PUBLIC IP ADDRESS. Customer IT person is clueless. I had him port forward necessary...

I am converting my client over to IPO and the customer lost all copies of their "professional " greetings for both A/A AND CC. Is there a way to export the current ones without using my recorder mode on iPhone...on speaker of phone.

I have a customer with old 6.0 v1 with embedded mail wanting to use SMTP relay. I tried my usual GMX mail settings with no luck. I did get some IPO 9.0 embedded working elsewhere on GMX. Was there any issues with 6.0 relating to SMTP? I was informed Gmail accounts weren't working until 9.0.4...

I have a customer wanting to use a IP doorbox(Viking)on a BCM 450 R5 at remote site. would a SIP gateway trunk work? I don't see where I can add a SIP phone (doorbox)

Customer has 2007 7.0 with 12 CI trunks and is going into system startup alarms. Sent power supply with no luck. I noticed customer tried programming multiple line ringing and assignments with no luck as they were out of maintenance ( they called us to fix on RAD) generally, system start ups...

I am adding a second PRI on a XC 7.0 MICS and wanted to use a T/M but I am only using the one combo card. Is a second combo required? Can I also skip the 2nd slot in MICS as I use it for an analog backdoor. (LS/DS). thanks

After completing a reset 2 on BCM 50 2.0, can I re-enter the same auth codes via 9*8 on a telset?

I'm attempting to reset a BCM 50 2.0 and I can't seem to get the reset to work. Both LED's are showing a solid green when rebooting. Any ideas?

I have a customer who wants to use UM on their CP100,but all their workstations are running Windows 8.1. Does anyone know if this will work? Thanks!

I have a client running Windows 8 PCs on their LAN and want to use UM with their MICS/CP100. I have UM 5.0 working with XP Pro and 7 Pro elsewhere but never tried Windows 8.If so will 64 bit OS still work with UM 5.0? Is there a latest Avaya patch or is 5.0 done and over? Their not ready to bail...

I have several MICS 7.1 w/PRI'S that customer subscibes to PRI's from Cox here in the SouthWest (the cable company). They will generally assign a block of 100 new DIDs' that the customer doesnt really need (at least right away).Is there a way for the Norstar to reject those numbers until I need...

I have a 450 r5 w-1-exp/ 1-48 ip/1-96-v/m keycodes but when i went to add an 8-port ip license file it won't load off my manager off site. I called Chuck at KRS/Avaya but he also had no success, I have loaded dozens of files with no issues before but this one has me stumped. Error code is...

Does anyone know if a Nortel FastRAD can be used on a BCM 50 6.0?

I changed out old 824 to BCM 50 R6 and swapped out old doorphone to BST but was unable to get microphone on doorphone to open...only one way audio. I checked all settings with no luck.

What is the easiest way to let nosey IT guys in admin without giving up "setnna" or manager pass? On MICS/CICS we could only give them "admin" so they could'nt mess up too much.They were used to old config on 824. Thanks!

I have a BCM 50 3.0 with proper keycodes enabled, but when you look under telephony resource trunks 61-64 will only show "enabling". I am unable to get CO's working on these ports as well. i have loaded latest SU patch as well.

I have a customer with a BCM 50 3.0 and expansion running analog lines.They also have 4 -VoIP trunks to corporate. I guess the system re-boots every so often. I didnt see much in alarms with the exception a startup every so often. I changed power pack on main unit only as customer replace new...

I have a customer on a BCM 50 3.0 with port forwarding set to local IP. We have most of our BCM's set this way for EM with no issues. System is validated through browser but unable to download cartridge resolver. Any help would be greatly appreciated. Thanks!