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Experiencing an odd problem in that my remote phones will all start a constant cycle of restarts after about a week of being connected. To get them back online I have to delete each phones H323 extension and re-add it. I have removed all timers and fixups on the ASA and this still continues to...

I have 3 of the DIG ADPX30 Nortel interface units attached to my IP Office. When I attempt to upgrade I can't get all three to upgrade. Sometimes two of them go to 51 and sometimes only one, but I can't get all three to upgrade. We have upgraded multiple times before without this issue...

I seem to remember being able to download IP Office updates from the Avaya website without providing a username and password, has that changed?

I get the following error when attempting to connect via SIP over our PPTP VPN. This seemed to work well when I was running PFSense 1.23, but I upgraded to PFSense 2.0 a few weeks ago and the Avaya Softphone won't work over the PPTP VPN. I have a rule that allows all traffic on all protocols...

Are there any resellers out there that can offer a quick turn around on licensing. I need 10 power user licenses for my IP Office R8 as fast as possible. I believe that I need quantity 2 of 229427.

Our system was installed new with R7 and was upgraded to R8, which fixed some issues with our Nortel sets. Under licensing I have a "Virtual" license for my Essential Edition and Preferred Edition licenses. I am trying to explain to my provider that I need a real license key. They say that I...

Has anyone experience problems with their auto-attendant not acknowledging tones? This problem primarily happens during the recording of greetings. People will hit the # key after recording their greeting and it won't be acknowledged. They will hit it a second time and the system then...

I have gotten my VPN settings where I want them, so that I only have to enter my group code and the phone will setup the way that I need it to. On my last run through having added the correct variable for the call server and http server the phone did not take the ike password. I did not make...