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Hi, We experienced an issue today where our datacenter was having issues which resulted in a very big overflow of phone calls into the queue. We wanted to put in a Front End Message explaining that the call volume is higher than normal as we are having issues. How Can I accomplish this using...

IPOFFICE 500 I noticed we have 2 LAN IPs configured where the 2nd LAN is not being used. Is it possible to configure our 1608/9620 phones to use this 2nd IP as a backup so that if the primary LAN fails, ALL phones will go through the 2nd LAN in order to communicate to IPOFFICE? I hope this...

Bad subject line, couldn't figure out a better way. We have an IPO500 in 1 city where most of our office is. We have a small satellite office in another city but would like the calls that directed to that area code go through our IPO500 in our city. What needs to be done? Can we call our phone...

thread329-1481428 How do I suppress the pop-up windows telling me the time? I need to run this on a schedule and don't want the popups to appear for me to click ok

Hello, I have around ~60 1608 phones and 1 of them keeps rebooting. The floor that 1608 is on has about 30 phones and that is the only phone that reboots. That floors phones all go to the same POE switch. VLAN for voice. IPO 7.0.12 For that extension using IPPhone Status 6 Registrations...

hi everyone, We have agents in a huntgroup but sometimes they may receive calls directly to their extension if someone dials their extension. Issue is that when they have DND enabled (as we are using that as a busy for the agents), the call to the extension just drops if user is not on busy it...

Hi all, I finally managed to fix CCR on Windows Server 2008/SQL Server 2008. The issue I am having now is that the Wallboard is empty. It basically is empty boxes. CCR ver. 7.0.4.4 IPOffice 500 ver 7. Anything I should particularly be checking TO NOTE: The Wallboard was working on initial...

Hi Everyone, I have setup a permanent forward from an extension to a cell phone number. The user would like for whoever to call him on his extension to ring on his cell phone (not twinning), forward instead and if they get voicemail, the voicemail of the forwarded number should pick up and the...

Hi Guys, I was looking for some guidance on installing CCR on the machines in the subject. The Installation guide implementing CCR for IPOffice ver 7 does not mention specific details for Server 08 and sql 08 and is more tailored to server 2003/mssql 2005. I found an installation guide for...

Hello all, Just trying to setup reports in CCR version 7.0. When navigating to the reports section, I believe we are supposed to see some tabs but these do not display. I have created a report type, etc..they display on the left hand side but I am unable to run any reports or do anything...

Hello all, I have a few questions as I am new to IP Office and it was setup by a 3rd party for us. We are using IP Office 500 v 7.0.12 Here is our issue: 1. We have a button programmed for the agents to go on busy (do not disturb) when a call comes in and they are not ready to take it. When...