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I got a report that there are a few extensions on a BCM 400 that cannot CALL FORWARD to an external number, but most users can. They are using FEATURE 4, dialing 9 and entering the external number. Some users get an error INVALID NUMBER as soon as they dial the 9, even though they are valid...

As you know, there are still locations around the country using 7 digit dialing for local calls. But now the FCC is forcing every state into 10 digit dialing, allegedly for 911 purposes? I had a call from a customer in Hawaii and Hawaiian Telcom just converted the state to 10 digit dialing and...

I have installed a few Panasonic analog cordless phones on my SLI ports. My customers don't want to pay the high price for the proprietary NEC cordless multiline phones so I just install the cheaper consumer type phones. But the flash timers on the phones are not compatible, so the users...

How do I reset the sys admin password on the AVAYA Partner voicemail? I don't know if this is the PC card or the full on Partner Mail system. I will have to go check that. But the login is 0# and enter 4 digit password, then press 9 for system admin, right?

I am working on an NEC SV8100 system and using WebPro. In 15-01-01 when I try to change the names, I am not able to enter any characters. 0 (zero) is the only character that sticks. I keep getting a pop-up error message that says "ENTER ANY CHARACTER". I thought it might be the browser but...

I have a customer that has gone through a couple of T7324 sets and rather than buy another, I was going to upgrade them to a T7316e and add a KIM. I had one in stock but had never really tested it, just in a box of parts and pieces for a long time. But when I plugged the KIM in today, it never...

I have a MICS at this school and the conference room has a Polycom VTX 1000. I have it plugged in to an ATA and it is extension 251. I cannot get the damn thing to do a 3 way conference call. I have the set programmed with no lines assigned, but access to Pool A. I have the Prime Line set as...

I can’t believe this. I was making some changes to a CCR tree in the Call Pilot 100 programming on my laptop. I was deleting a path. You know how there is a dialog box that says something like DO NOT SHOW THIS DIALOG BOX AGAIN and it has a checkbox? Well I stupidly checked that and so now I...

I went to check trouble on a Nortel phone not working, it turned out to be a bad port on the CICS. Rare, but it does happen, that port was completely dead. You know how you hear the high pitched whine from the working ports., well all the other ports sound like that, but also on monitor some...

I have a customer, a very small physical therapy office that has been having trouble with their phones since they opened a year ago, they say. The initial issue was static, bad, and it was reported to Telco many times and they kept getting scheduled out 3 weeks so they finally switched to the...

How do I find the IP address on a telset on an SV8100??

I am working on a KX-TDA-50 phone system. I just re-initialized it because the original installer changed the password and left town. I have not worked on these, but I have worked on quite a few of the 848 and 824 KSUs. I have the UMC software and have got most of it set up. What I cannot...

I am going to rant for a bit here, bear with me.... I get so many calls anymore from customers saying they can't hear very clearly, can't be heard, get lots of calls where they pick up and no one is there, they have to practically yell to be heard, and I guess that's about it. It is all...

Today I was on a job site and testing to make sure voice mail was picking up on two extensions: X301 and X302. Calls were going to the VMboxes after about 6 rings, I left test msgs. and they were recorded and I could access them. But the red MWL in the center above the display just would not...

I had a call from a customer complaining that when there is a call in progress in the conference room, and an PAGE SETS is in progress, the people in the conference room cannot hear the page. This is just the PAGE SETS page, no overhead speakers. I am 90% sure there is no way to allow pages...

I did a CICS install and the customers wanted extensions 10 through 16. I seem to remember on another job that this caused a conflict with the Gen. Del. Mbox being 10 (or 100) and the Sys Admin being 12 (or 102). What say you about this particular situation?

I just installed a refurb Flash 2.0.02 on a CICS 6.1 and got the following responses: AA -- not allowed Business Open? -- not allowed Answer Lines? -- not allowed Gen. Del. mbox Y or N -- not allowed A couple of years ago I discovered, with the info from Tek-Tips (sorry, forgot which tech)...

My customer is saying that in some of the rooms in the hotel that the button at the bottom of the phone, the long one that flashes when there is a message is not working properly. They tell me that when the button is pushed, it should call the voicemail system, but it doesn't. I am working on...

I don't know where to post this thread, so here it is. Sometimes I get customers that only have 2 or 3 lines, and 2 or 3 phones, don't need anything more than telco voicemail. I cannot justify, and they cannot afford, a KSU type phone system. I don't like to do it but I will just pick up a...

I have never seen this before. Today I installed a cordless phone on the ATA port on a CICS. It gets intercom dialtone and I definitely have it programmed correctly, have done a ton of these. No lines assigned, Access to Pool A, 1 intercom. When you dial 9, it just sits there. I double...