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Hello all, Obviously CM can only support 2 CDR feeds, issue is I need to feed a 3rd device CDR ... Is there any 3rd party hardware (or software) that can basically split the CDR and mirror it to multiple devices, I've seen a ethernet to 2 serial port splitter that works for CDR, but all 3...

Hi All, Had some great help on here in the past, so heres a quick query ... We're running an snmpwalk command against some of out handsets for various reasons. The command returns a series of OIDs in a long list with their value on the right. Is there a 'list' of these OIDs and what...

Morning All, In need of some help (again) with yet another odd query ... One of our contact centres is running CCC 5.0.39 with CCV 5.0.24 CCV is set to reset all statistics at 1am, this works perfectly on the PC wallboards, all the stats reset such as answered calls, abandoned calls...

Hi All, Is there any way to stop IP Office displaying a 'Recording' message on the station when VMPro Auto-Record (to ContactStore) is running? Basically so the staff member isn't aware their station is being recorded? Thanks.

Hi All, Brilliant forum thats helped us so much over the last few months. Quick question regarding ContactStore/VMPro ... In order to be PCI compliant we can't record customers credit card transactions. We run AVAYA Definity in our major call centres, but have taken on some sites with...