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Hi everybody, Is it possible to modify the greating message automatically ? I have a wav file. I wish to replace the greating message of user by this wav file. Is it possible ? I check into the SD but i could not see any file of the wav (like the recording message). Could somebody tell me...

Hi, Somebody could help me please ? I connect a 1140E into the network in partial DHCP mode with the IPO address and the port 5060 but when i apply and reset the phone 1140E, i still have the message "Upgrades are available" Somebody could tell me the process how to integrate the 1140E into...

Hi, the customer wish to connect a telephone 9630G into a VPN mode with PSK AES 128... When i configured it i have a problem with the key negociation phase 1. I have this error into the VPN server of cisco : Rejected phase 1 proposal as Peer's authentification method "pre-shared key" mismatch...

Hi One of my custumer would like to have some report for the number of call when the agent call outside. I'm looking to it and do some report but i don't know how to do this asking. I found the time for outbound call but not how many call and the agent is not log also. Do somebody know how to...

Hi everybody, could you please help me ? I must to install the 1120E into the IPO 8.1 but when i plug it there's only one line instead of 3 for 9608. How could i modify the the 1120E to manage this phoneset ? Best Regards Allan

Hi All I try to configure a "One Number Voice Fax Call Answering service" I creat already a phantom dn which is DCFW to the 2nd CDN Into the IDC the DID number is forward to the Phantom DN etc. but it's not working. Maybe somebody of you did already this solution. Is it possible to show me the...

Hi, I must to integrate a callpilot (Avaya Blue) with an IPO (Avaya Red). Unfortunetely, i don't find any technical documentation about this integration. A SIP Trunk between the CS1000 and the IPO must be built. Could somebody show me the best way to do it and which documentation must i look ...

Hi all, I install a new IPO release 8.1 and VMPRO. The customer wish to delete the greating message of avaya and replace by a message of the company. By default, there's a avaya message greating and the user add his name if it's the first time. Is it possible to record a message with a wav file...

Hi, I wish to use the directory of IPO with the ST2030 of THOMSON. Is it possible to do it ? It's really helpful if i could use the contact directly into this phone. Many thanks for your help Allan

Hi all, I install at this time some sip phones into the IPO release 8.1 I have a problem with the sip phones ST2030 THOMSON : I created shortcode for login and logout but it doesn't work. And I try to access too also into the directory of the IPO from the phonesip ST2030 but i don't know i...

Hi all, We have a CS1000 into release 6.0 We need to implement a SNMP server. We have a documentation about how to configure the SNMP But I'm looking for a documentation about the database of MIB that I could inject into the trap receiver. It's about a database with different OID Nortel...

Hi, all I wish to change the Policy rule for the security into the system platefom/WebConsole release 6.2 Is it possible to do it ? I could not see it into the Webconsole, I could change the password but I wish to change some rule. best regards allan

Hi all, I'm wondering something please I'm wondering if it's possible to a twinning into ACM like IPO. I call an internal number and ring in the same time the phoneset and my mobile, is it possible that ? If yes, could you please me provide all the step to do it ? best regards allan

Hi all, After installing the CMM, and downloading the language file, i wish to use it in french and italian but it's still in English. Maybe i did badly to download the file for the language, somebody could show me the good way ? Many thanks

Hi, I install the CMM and the link is working I call it and it's working but only one call could be done. When i try to do a second one, it disconnect the first call. When i hook on the phoneset, all the voice port are in mode "foos" so i could not join the CMM for nearly one minute. Could...

Hi We do a network connexion between two ACM and it's working but when i call the distance the name appear but not the number into the call log How could i fix it please ?

Hi, We have 20 DID number (the provider send 3XX) and our CM is configured for the phones sets 4XXX. We receive correctly the call to the specific phone but when these phones call the number appear is only the head of DID number. How could I configure so the owner of a the telephone appear...

Hi, We have ACM 6.2 When a call arrive and no answer, i wish then to use the call logs into the history but i call the number who call me it inserted the 9 how could I replace the 9 by the 0 thanks to give me the good way to fix the problem

Hi all, I'm a technicien for CS1K rls 6.0 Yesterday, i try to connect to the CS1K but suddenly i could not access; then i have a message telling that the password will be expired the 21st of june. So i click onto the "change password" which propose me to change with the current password. But...

Hi all, I'm a technicien for a CS1000 release 6.0 We change hours here but into the IPphones it's not the current time. I verify into the Call Server LD 2 and it's configuring correctly. I verify into the Primary Security administration if I configure the NTP and it's done. But the IP phones...