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This question is on a Avaya Basic. When some phones call in, for caller ID, you get “wireless caller” and then the phone number (712XXXXXXX). Is there a way to assign a name to that number? In the contacts section, it lets you erase the “wireless Caller” part, but won’t save anything if you type...

I have a customer that spilled some pop in a 9508 phone. Buttons stick. Any idea on how to get a 9508 phone apart? Thanks

This system is a ECS with IP remotes. In one of the remotes, we changed a T-1 circuit to a PRI. The digital phones can access the PRI and call out by dialing 93. The other remotes and main dial 90 or 91 or 92 etc. However the analog phones get a busy when dialing 93. They can dial 90 and it...

I have a Avaya IPO Standard, software 9.1.700.163 with 70 9508 phones. 4 of the phones have 3 BM12 consoles hooked up to them. On all 4 phones, the last 2 consoles will randomly lose their display. If you reset the entire phone, they will NOT come back on. You must only unplug the cord from...

Is there a way to setup a admin mailbox, that can remove or change passcodes? Short code? Thanks

Is there a timer to adjust how long the display on a 9508 and BM12 remains lit once you go on hook? Thanks

Sorry, I can't find how to post this under the Iwatsu system . This is a ECS system. I am trying to get a NON-VPN phone working through a sonic firewall (sonic is at the main system). The phone comes on but we do not have audio to the phone. This usually mean 50002 is not programmed right at the...

I have a IPO with 9508 phones. All phone have handsfree intercom turned on, so you can call a phone, it will beep and then you can talk to the person. When the recep calls a phone, sometimes the person she is calling cannot hear her and she cannot hear them. The next time it will work. Any...

I have a PRI in this AX system. I can call out and can call in, but I am having trouble routing the DID numbers to extentions. Right now everything rings at the console (vacant number to console). I have the trunks in form 15 set to look for 4 digits (the carrier is sending 4). Form 55 I set the...