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So we have an IPSI in a PN that continues to go down hard when doing a status. We've changed out the IPSI board twice, changed the adapter, the patch cable and the port on the data switch. We even changed out the G650 cabinet thinking it may be the backplane or bus. It will be active and last...

Hello All; So with service observing the supervisor can press the serv-observe button once and only listen. If pressed twice then the supervisor can talk on the call. Question...Is there any way of negating the option of this button being able to be pressed twice? I know we can program...

Cannot find any documentation on this. Does the session manager have troubles sending/passing special characters? Here's the issue. Customer used to have autodial button with VM-~p-Ext number-# programmed. Seems like it doesn't like to pass the ~p for a pause...Any thoughts?

Hello All; So we build a 2500 set and add the hotline destination. It rings on a digital phone. When the call is answered on the digital phone, the user cannot place the call on hold, transfer the call, nor conference the call. I've found something about service protection mode for...

Hello All; SO we have a customer that had HP 5308 data switches. They changed out to HP 5412 switches and now their 9600 series phones reset every 5 to 10 minutes. Their 4600 phones are fine. They reverted back to the 5308 switches. Anyone hear of this issue? Anything in the 46xx or...

Hello All; Here is the issue. Callers call into a VDN. This is for after hours. The call is then sent via a vector to another VDN/vector which flows to an after hours VM box asking to have the caller leave a message. VM box is a virtual station 4631. Problem is that VDN 5000's ANI info...

Does anyone know if there is a way to reset these digital phones to load FW and do them more than 1 at a time? Can the reset board command be used? We have 400 phones to do and it seems to take about 7 to 8 minutes per unit so doing multiple phones at 1 time word spped up the process...

Hello All...Is there a way to disable audible ringing on an intercom call from lets say a dial icom button to an intercom group extension? This is on a Cm 5.2 on an 8300

Hello All...I know this is a known issue. Cannot login to cdom. I connect directly into the services port on the s8300 and get to the login prompt via putty ssh. admin-admin01, root-root01, cust-cust01 does not work now. Known issue is with the ldap service either stopped or corrupted. Any...

Hello All...So We finally figured out how to edit the 46xx.txt file to enable agent greetings and agent status line on the 9611g and 9641g phones...If anyone needs this info, here it is ## AGTGREETINGSTAT - Sets the agent greeting permission flag; for Call Center use ## only. ## SET CALLCTRSTAT...

Hello All...So I have scoured for documentation on how to add CMS Supervisor licenses...This is on a CM 6.0 w/system platform. Will I have to add these licenses via PLDS or via RFA...Any help would be greatly appreciated...

So using the voice dialing feature to dial contacts is a feature for any 96xx type phone? Also I am told that someone posted here that the newer FW discontinued this feature. Can anyone confirm and if so which FW release was it discontinued at?

Hello all; So I'm trying to change the NTP server in system platform but I keep getting this error; Once I want to configure the NTP Servers, I receive the message: At least one valid time server has to be specified to enable ntpd. (But I already have the primary and secondary servers...

So a multi node site used to have DCS. Since this site was upgraded form DCS to QSIG trunking for Modular Messaging the users are not able to use the Directory feature from 1 site to the other. Question...Does anyone know if directory info can be passed via QSIG? So, for example, if John at...

Site has two CM servers connected via ISDN tie lines (not DCS). Customer swears that they were able to use the Directory button on sets to see names at the remote site. They say this has been "fixed" several times but is broken again. Everything I find on the web says it can only work via DCS...

Hello All...Wondering if anyone can provide me the comcode number for the old Definity 640 MB magneto Optical disk for the optical drive

Morning All; More wierd stuff from CM 6.0...So we have an issue with ACD calls. An Agent will be on a call and halfway thru that call another ACD calls gets presented to the agent which disconnects the 1st ACD call. Any ideas?

Is there any way to get remote trunk alarms out of an IPOffice? I don’t know of a way.

Hello All...So we have a 4 SPE Definity running V12 and inads modem stopped working. I just came into this issue so apologies with the scant info I'm providing...Anyways the decision was made to replace the tn765 processor board and for some reason the Th 2400-2401 was replaced also in SPE B...

This was sent to me...any ideas?? We have a few DCP sets working OK. I found a 5621SW IP set (which I believe is designed for IP Office). When I power it up it loads it's boot file then immediately goes to "Finding Router" then eventually to "Bad Router?". Never get an option like "* to...