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Just had an old customer call me with an 8.1 IP500v2 that suddenly had their phones go dead. They are running a 500v2 with TCM8 cards and a PRI. The config is currently showing all cards unknown. Attempted upgrading to 8.1(95) from (69), but that didn't help. I'm assuming this is some sort of...

I've got an IP 500v2 with a combo card and a ds1-8 with a PRI card on board that is currently experiencing this issue. PRI us up and when I log into system status I can see all the calls coming in, but when I click on extensions they all show as unplugged. Had customer plug a digital phone...

Hello folks, I've got a 9630g configured for remote h323 access. It worked just fine from my office, but when my customer tries connecting he gets stuck in a reboot loop. I'm looking at Monitor and I'm seeing it connect, and then get disconnected because of "reason 6" (does anyone have an...

Someone had told me that the newer DS30A would be able to accommodate Avaya 9500 Digital Sets as well. I found that a little hard to believe and my search on the KB/supplier catalog have validated my skepticism. I just wanted to make one last check with you folks here before I issued a hard no...

Is it possible for this system to hand off calls to a second calling group after ringing X number of times? I see how to do it per extension on their youtube channel, but I'm not seeing call overflow as an option in the admin panel for call routing. If anyone could point me in the right...

My first time with a T1 so be gentle. Inbound is routing in just fine, however when I dial out using 9 (default ARS table) I get an incompatible message on the phone. On my system status this is what I see... 7/15/13 10:10:29 AM-208ms Line = 5, Seized, Channel ID = 3, Call Ref = 5 7/15/13...

Running 8.1.67 and this morning found a 9611g in a constant reboot loop. I tried to run a self-test on the phone, but when I press 'test' to confirm it never actually runs the test procedure, just stays on the same screen. Do these phones have a known history of crapping out like this?

So I'm able to see the calls come in. Here's the trace 1000791mS SIP Rx: UDP 172.30.215.17:5099 -> 10.81.1.5:5060 INVITE sip:978XXXXXXX@10.81.1.5 SIP/2.0 Via: SIP/2.0/UDP 172.30.215.17:5099;branch=z9hG4bKua8d0e20fgdgo3p4r6r1.1 From...

This one is a little strange to me. Have an Earthlink/STS PRI coming into a control unit (6.0.18). Calls are routing to two different VM Pro modules, both of which have basic Auto-Attendants (greeting plays, dial by extension or time out/0 to main reception group). Now on one of the modules...

The is an R7 system. Was running with two combo cards and a DS1-8. Site added more users so we popped in another DS1-8 card. When the system came back up we have phones on cards 2 (2nd combo) and 4 (the new DS1-8) that have no dial tone when going off hook. Strangely enough, when dialing out I'm...

Working on a system right now with a 23 channel PRI (Verizon) attached. Inbound works just fine, but outbound is not working. It seems like the calls are being sent out as national and I should be sending them out as unknown. What I'm seeing in the system monitor is that the IPO is sending out...

Have an R6 IPO 500 that is linked up remotely with an IPO 500 v2. Both report to a Call Sweet! server via SMDR. Reporting from the remote unit seems to have stopped phoning it in to Call Sweet! about a week and a half ago. This coincides with the time that a CTI Link Pro license expired. I was...

Hey all, I searched through the forum and found a few threads with some information as far as how to set up the cascading incoming ring. I was able to set it up this way with an eventual fallback/overflow to the Auto-Attendant. Call route: Immediate HG (Reception) -> Overflow HG...