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I have seen numerous posts on this, but must be missing something. I read this Cisco document on the steps involved: https://supportforums.cisco.com/document/71966/blocking-calls-based-calling-party-id But where do you enter the actual phone number you want to block? Ideally I'd like to have...

I have two G3's tied together between cities via an IP trunk. Recently we got reports of bad audio when calling between sites.I didn't see any errors on either switch. I busy and released the signaling group on both sides. I was able to call between sites and didn't hear any audio problems...

Is there a command that's equivalent to list usage for a vector? I need to research a bunch of vectors, but I only know how to list usage for VDN's and extensions. Thanks for any help!

I have a supervisor who said at her last job they could use CMS to automatically log out certain agents every day at a certain time using CMS. Is this possible? The only way I could think of to achieve that is to put those agents in a different skill and have the vector stop sending them calls...

I don't know how to do XML, but I need to append a ".old" onto about 100 agents in SM 6.3. Any way to do this other than individually clicking on each one and changing it while waiting for the super slow page updates? Thanks!

I am not a vectoring master and got this request from a team lead. Is it possible to modify how a call is treated based on if the call was transferred internally? I apologize if it doesn't make sense. Any help is appreciated! Thanks! "We would like to go ahead an implement the busy signal...

I got this request from a manager and am unsure how to do the change. Is it possible? How do you do it in CM? "We often have to warm transfer to agents at other sites. When an agent does this, it puts the agent into the default aux (0). Sometimes, the agent has to wait multiple minutes before...

If I wanted to remove a skill from 25 agents in ASA how to I tell the system that I want to blank out a field? Thanks!

Just wondering if there is a way to upload multiple new agent ID's into the CMS dictionary without doing it one by one. Is there a way to upload several?

I intermittently don't hear hold music when calling different VDN's. I did a list trace and just seem to hear silence when I hit 002VP. I am new to this company and have never seen port numbers with a V in them. Does anyone know what that means? Can anyone provide me with trouble shooting tips...

I accidentally exited a Trace ASM session and it won't let me run another one because the other is still active. Can any Linux person help me to kill that session? I don't know the commands. Thanks!

Is there a way to define the number of rings for a given user on EC-500? The phone at my desk goes to my cell phone after 2 rings, but this other user's doesn't go til 4 or 5 rings. Any ideas? Thanks!

For some reason I can log in an agent using IP Agent and it goes into Aux mode after logging in, but in One X trying to do the same thing I either get a wave off tone......or if I remove the password it will give me dial tone long enough to enter the digits manually....then it acts like it is...

Anyone know if it's possible to record in QM not using a softphone, but with a hard voip phone? Thanks

Simple question. Coming into a new customer's switch.....what is the quickest way to figure out the Audix extension? I tried reading through list station, but can't find it. Thanks!

I did a list usage extension and it said it was an ACA Referral Destination. I don't know if this is even in use anymore. I googled this, but am unclear on what it would be used for. Can anyone elaborate? Thanks!

Just a basic question. I am not sure which version of Audix I am running, but does the technology exist to take a fax off of a user's voicemail messages and forward it to a fax machine to retrieve a misdirected fax? I wouldn't think that the voicemail would be able to send the negotiating tones...

Can can get logged into my switch using Putty with 513 emulation, but no matter what key configuration I use in SETTINGS it still won't let me use F7 or F8 to page up or down. Page up and Page down keys don't work either. Any ideas? Thanks!

Is there a way to change how loud the beep is in an agent's head set when an auto answer call comes in? She says the regular phone ringer is plenty loud, but the Auto Answer beep in her headset is barely audible. Thanks!

I've got an agent who turns up his headset volume so he can hear it, but after every call it goes back down to a predefined volume. Anyone know how to change this? I have already changed the phone out and it does the same thing.