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Have an ACD agent that they are getting the following, does anybody have any experience on this error: Green Light: Connection Status Red Light: There is a CDN Conflict with the ADS skillset using CDN 200 Check Agent Alarm Sincerely, Carl

Have an ACD agent that they are getting the following, does anybody have any experience on this error: Green Light: Connection Status Red Light: There is a CDN Conflict with the ADS skillset using CDN 200 Check Agent Alarm Sincerely, Carl

Have a customer that has a BCM 50 Release 3.0, with an auto attendant greeting that answers all the time, the have a T-1 direct connected into the BCM and they are complaining about getting phantom phone calls at the receptionists phone. Did notice that it comes in on different channels. Has...

Have a customer that can't log into the element manager keeps getting unable to connect- (IP address) error 80004. It was fine yesterday. Any ideas on what could be the cause of this.

Does anybody now and have documents that the BCM 50 Release 6.0 does not support IP Music On Hold. One of or customers is determined that it does, because the BCM 450 is able to have that capability. Searched the web and one documentation said you need a key license and another documentation...

Trying to install Callpilot 150 call reporting, we are following the steps in the installation guide for callpilot reporting and we keeping getting an error, authorized Ip address, before any information can be received from call center, the IP address of the BCM or Callpilot must be entered...

Have a customer that is running on the Avaya 2050 IP Softphone 3X, the IP2050 is set up as Node Locked (1). The customer had to replace the harddrive in his laptop that and then it got to where it was requiring registers. We got that straighted out, and now a week later when he launched the...

I have a customer that has the Avaya Softphone 2050 installed on his computer, his harddrive crashed, but his IT was able to recovery most of what was on the old harddrive and reinstall on the new harddrive. They got the Avaya Softphone installed, but now everytime you open it, it is asking for...

Does anybody now if the BCM 450 Release 6.0 work on Mail Server Exchange 2010.

We have a callpilot 150 that when after hours we have an after hour greeting with an option that says if this is an emergency dial 2 and then it transfers the caller out to the on call person, but they are getting the following error: On our after hours menu, our oncall option (option 2) is not...

Got a customer that has a BCM 450 Release 1 that died, want to know if anybody had any success in replace the BCM 450 Release 1 with BCM450 Release 6, and use the current customer backup. They have a Backup from March 3 of this year.

Does anybody know what the default user name and password for logging into the BCM log.tar files, trying to retrieve the log files and it is asking for a password.

Does anybody now if the Digital Mobility 7439 work with the Digital Mobility BaseStation 10 that is installed on a BCM400 3.7 Unit.

I have a customer that has a BCM 400 3.7 that wants Callpilot Desktop Messaging to work with Windows 7 Microsoft Outlook 2010. Does anybody know if Avaya/Nortel came out with a patch for this.

We have a Meridian CS1000S with Music on Hold, the issue is that when you put somebody on hold on a phone and the person hears the music on hold, then if you pick up that call to ask a question or something and then put the person back on hold, they don't hear the music on hold and thinks that...

We have a Meridian CS1000S with Music on Hold, the issue is that when you put somebody on hold on a phone and the person hears the music on hold, then if you pick up that call to ask a question or something and then put the person back on hold, they don't hear the music on hold and thinks that...