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Hello I have a call manager 9.1 I am try route a pesky phone that keeps spam bombing our operator. the pesky number is 267-507-0993, when you dial this number "the call can not be competed" what I would like to do is route to extension 1398. I though all I had to do was translation...

Hello I have Avaya Definity 3.1.4 What I would like to do is to have whenever phone number 2063006 is called to go out on trunk group 1. However this is not working and I hope it's a simple fix. Any help would be greatly appreciated Here's what I have done so far...

Hi we have a Definity 3.1.4. our BCMS is very basic version We have somebody calling us every other day saying that our fax machine is calling his grandson's cell phone. I have checked all the speed dials on the fax machine and his grandson's # is not there same with the abbreviated list. I...

Good morning[bigears] I have a call manager 3.1.4 and Audix voicemail.. I have taken an extension 4639 and assigned to coverage path 84 which forwards to VDN 3565 which is a call tree. The problem... when calling from the outside world (xxx-4639) and you hit option 4 which goes to extension...

Hi all we a Avaya CM 3.1 I am trying to get a DID phone number to call forward only on Wednesday to prevent the nurse from having to stop at the hospital to turn on call fwding then continuing her drive to the remote location. this is what I have currently done-- the orginal vdn(4577) and...

Hi guys and gals I have a definity 3.1.4 and new to Avaya but have been self teaching myself the system over the last 6 months so not a complete noob. my question is I have a DID number that I want to build what I would call a CCR tree. option 1 goes there, 2 goes there. Should I build an...

Hi guys I know how to chnage the outgoing caller ID "number that is displayed" on a station but got a call this morning stating that the number going out is correct but the buisness name being displayed is wrong. I believe this to be a phone company issue and not a definity problem? I have an...

Hello everyone I am setting up emergency ext for after hours that will forward to whoever is on call. The problem is that one of the potential on call people needs his cell phone to ring and home phone to ring. I am not sure how to set this up. I have a CM 3.1 if anyone can help I would...

Hey guys wondering if you all can help. I've read as many forums on as I can and still cant find my problem. Operating system: Linux 2.6.11-AV18 i686 i686 Built: Mar 9 15:26 2007 Contains: 01.4.642.1 Reports as: R013x.01.4.642.1 Release String...

Ok I know this topic has a long history and I have read most of it. My problem is we have one definity 5.2 running multiple clinics with in one hospital, evey outgoing call displays the main hospital number all out going calls go out one trunk group. I have started making the caller id changes...

Hey guys long time Nortel tech, now in charge of a Avaya Definity and about to upgrade to CM 6. we currently have CM 5.2. To get to my point I have learned a lot about the switch and have figured out a good chunk of the programing thanks primarly to this web site. However I just can not figure...

Hey Guys, The problem I am having is getting call pickup to work on one station. All the other stations are working just fine. they all have the same COS and same COR. I am add a loss, FYI I am a nortel guy, the definity feels familuar but with a twist.